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Letters of Claims, Complaints and their Adjustments — SPCC STD 11 Commerce — Question

Gujarat BoardEnglish MediumSTD 11 CommerceSPCCLetters of Claims, Complaints and their Adjustments1 Mark
Question
According to which principle does every sensible trader settle a complaint?
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Answer

Every sensible commercial customer is always right to settle a claim-complaint according to the principle.

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