Under COPRA, a three-tier quasi-judicial machinery at the district, state and national levels was set up for redressal of consumer disputes.
The district level court deals with the cases involving claims upto ₹ 20 lakhs, the state level courts between ₹ 20 lakhs and ₹ 1 crore and the national level court deals with cases involving claims exceeding ₹ 1 crore.
If a case is dismissed in district level court, the consumer can also appeal in state and then in National level courts. Thus, the Act has enabled us as consumers to have the right to represent in the consumer courts.
It strengthened the Consumer Movement and provided the consumers with the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, she has the right to get compensation depending on the degree of damage.