Planning — Business Studies STD 12 Commerce — Question

Manav, who is an M.B.A., has been appointed at the post of General Manager in HCPC Ltd. Soon after his joining, he decided to set-up a chemical plant in a residential area. Also, he withdrew all kinds of donation and charity going for running of hospitals and schools for the children of employees.

1. Do you thing Manav is correct in his decision?
2. If not, in what reference?
3. How can he rectify his mistake? Suggest.

Explain how principles of management:
Help the managers in meeting changing environment requirements.

Explain the first three steps in the process of ‘Planning’.

How does planning provide direction?

Mod Furnitures Ltd. allocated work to different teams of workers. Teams were responsible for cutting of wood, polishing of wood, designing the furniture, assembling of parts respectively. All the workers had mutual trust amongst each other and worked together in harmony. They kept their tools and implements in tool boxes. They followed certain rules while working, like no smoking while working, no leave without permission and no use of cell phones during working hours. They were paid fair wages for their work which was within the paying capacity of the company.
Identify any three principles of management being followed in this organisation and state their advantage.

Ginika, Tanish and Rohit were friends from college days and now they are doing different kinds of business. They regularly meet and discuss their business ideas and exchange notes on customer satisfaction, marketing efforts, product designing, selling techniques, social concerns etc.
In one of such meetings, Ginika drew the attention of Tanish and Rohit towards the exploitation of consumers. She told that most of the sellers were exploiting the consumers in various ways and were not paying attention towards the social, ethical and ecological aspects of marketing, whereas she was not doing so.
Tanish told that they were under pressure to satisfy the consumers, but stated that the consumers would not buy or not buy enough unless they were adequately convinced and motivated for the same.
Rohit stressed that a company cannot achieve its objectives without understanding the needs of the customers. It was the duty of the businessmen to keep consumer satisfaction in mind because business is run by the resources made available to them by the society. He further stated that he himself was taking into consideration the needs of the customers.
Identify the various types of thinking that guided Ginika, Tanish and Rohit in the marketing efforts of their business. Also, state one more feature of the various types of thinking identified that is not given in the above para.

Manav, a post graduate in English, is successfully running his family business. All of a sudden, he thought of taking employment and got a job of finance manager in a company, on the basis of his experience and efficiency.

1. Do you think his appointment is valid?
2. Was it not necessary for him to be a part of professional association to attain the post?

For buyers of consumer durable products, what ‘customer care services’ would you plan as a manager of a firm marketing new brand of motorcycle, Discuss.

Aman Chadha started ‘Bulls Eye’ a company for providing cyber security solutions to businesses. Its objective is to prevent, detect and respond to cyber attacks and protect critical data. He was a hardworking software engineer and an expert in cyber security. His reputation grew by leaps and bounds as he was not only a person of integrity but also did his work with utmost honesty and sincerity. The business started growing day by day.
He was delighted when he was offered a big project by the Ministry of Defence. While working on the project, he found that the volume of work made it impractical for him to handle all the work by himself. He decided to expand the team. The company maintained a close liaison with a local engineering college. During a campus placement, Ishan and Vrinda were appointed to work for the new project.
He found the new employees capable, enthusiastic and trustworthy. Aman Chadha was thus, able to focus on objectives and with the help of Ishan and Vrinda, the project was completed on time. Not only this Aman Chadha was also able to extend his area of operations. On the other hand Ishan and Vrinda also got opportunities to develop and exercise initiative.

1. Identify and briefly explain the concept used by Aman Chadha in the above case which helped him in focusing on objectives.
2. Also, state any four points of importance of the concept identified in (i) above.

Explain briefly any three psychological barriers to effective communication.