Directing — Business Studies STD 12 Commerce — Question

State the objective of Financial Management.

Explain the following feature of planning:
Planning is pervasive.

Deeksha is the general manager of a firm offering Telemarketing services. Telemarketing is a method of direct marketing in which a representative of the company solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face, or Web conferencing appointment scheduled during the call. Deeksha ensures that all the call centre representatives are well versed with the local languages so that they can interact effectively with the prospective buyers. Moreover, the employees are provided training to improve upon their troubleshooting skills so that they do not spend too much time with every customer. By acquiring these skills the callers are able to add value to their message and also shorten the call durations, leading to increased customer satisfaction and profitability of the business.
As a part of the firm’s policy, Deeksha encourages women, persons from backward communities and persons with special abilities to assume responsible positions in the organisation.
In context of the above case :

1. Identify the type of communication barriers that Deeksha is able to overcome by ensuring that all the call centre representatives are well versed with the local languages.
2. What are benefits of training employees to an organisation?
3. List any two values that the firm wants to communicate to the society.

Does control help in ‘judging the accuracy of standards’ and ‘improving motivation of the employees’? Explain.

As marketing manager of a big hotel located at an important tourist destination, what societal concerns would be faced by you and what steps would you plan to take care of these concerns? Discuss.

Meeta purchased a book of ₹ 375 and took the cash memo. Later, she found that the original price of a book is ₹ 275, but the local bookseller had put a sticker of ₹ 375. What actions can be taken by her in this case?

Explain the principle of management-remuneration of employees.

Define Capital Market. State the two parts of capital market.

You are a management guru. In your opinion, is controlling the last function or the beginning of the process of management?

Pan Masala chabana swasthya ke liye hanikarak hai'. This statutory warning is compulsory to be mentioned on the labels of the product.
Identify and discuss the environment, which is associated with this example.