Marketing — Business Studies STD 12 Commerce — Question

Explain the following rights of a consumer as provided under Consumers Protection Act,1986:

1. Right to Safety.
2. Right to be Heard.

Ramarjuna joins an IT firm as a system analyst after completing his masters in Computer Science. As the nature of his work demands he has to work in very close coordination with all the departmental heads in the firm, very soon Ramarjuna realizes that each departmental head has own individual style of working. They differ greatly in their day-to-day approach to work. They tend to deal with a given situation, an issue or a problem through a combination of their own experience, creativity, imagination, initiative and innovation.
In the context of the above case :
Identify and explain the nature of management highlighted in the above case.

Give the meaning of ‘Investment’ and ‘Financing’ decisions of financial management.

Explain the importance of consumer protection from the point of view of a business.

How does controlling simplify the task of supervisor?

Sanchit, after completing his entrepreneurship course from Sweden returned to India and started a coffee shop ‘AromaCoffeeCan’ in a famous mall in New Delhi. The speciality of the coffee shop was the special aroma of coffee and a wide variety of flavours to choose from. Somehow, the business was neither profitable nor popular. Sanchit was keen to find out the reason. He appointed Sandhya, an MBA from a reputed college, as a Manager to find out the causes for the same.
Sandhya took feedback from the clients and found out that though they loved the special unique aroma of coffee but were not happy with the long waiting time being taken to process the order. She analysed and found out that there were many unnecessary obstructions in between which could be eliminated. She fixed a standard time for processing the order.
She also realised that there were some flavours whose demand was not enough. So, she also decided to stop the sale of such flavours. As a result with in a short period Sandhya was able to attract the customers.
Identify and explain any two techniques of scientific management used by Sandhya to solve the problem.

To avoid the problem of shortage and surplus of funds what is required in financial management? Name the concept and explain its any three points of importance.

The directors of Lavanya Ltd. have decided to expand the business activities by increasing the stock of raw materials and finished goods at an estimated cost of ₹ 50 lakhs. As a finance manager of the company, advise the directors about the methods open to the company to raise necessary finance for this purpose.

Explain any four points of importance of ‘Organising’.

"Sound Financial Management is the key to the prosperity of business." Explain.