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Letters of Claims, Complaints and their Adjustments — SPCC STD 11 Commerce — Question

Gujarat BoardEnglish MediumSTD 11 CommerceSPCCLetters of Claims, Complaints and their Adjustments2 Marks
Question
Explain how the approach towards claims/complaints has changed?
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Answer

There has been a positive change towards claim/compjaints. Businessman are now ready to hear about their faults and solve the problems of buyer. They now believe in ‘customer is always right.

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