Question
Explain ‘Procedure’ and ‘Programme’ as types of plans, with a suitable example.

Answer

Procedure: Procedures are those plans which determine the sequence of any work performance. For example, the recovery of money from the debtors can be done in the following order:
  1. Writing letters.
  2. Contacting on telephone.
  3. Meeting personally.
  4. Taking legal action.
Programme: It refers to a plan that covers a relatively large organisational activities and specifies main steps, their order and timing and the department responsible for each step.

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