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STAKEHOLDERS IN COMMERCIAL ORGANISATIONS — Commercial Studies STD 10 — Question

ICSE BoardEnglish MediumSTD 10Commercial StudiesSTAKEHOLDERS IN COMMERCIAL ORGANISATIONS2 Marks
Question
Explain the expectations of customers from a firm.
✓

Answer

Expectations of customers from a firm are as follows :
(i) Good quality products or services
(ii) Reasonable prices
(iii) Cash receipts for the goods purchased
(iv) Fulfilment of guarantee / warranty
(v) Prompt and efficient after sale service in case of durable products.

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