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DIRECTING — OCM STD 12 Commerce — Question

Gujarat BoardEnglish MediumSTD 12 CommerceOCMDIRECTING5 Marks
Question
Explain the meaning and characteristics of informal communication.
✓

Answer

Introduction :
  • Employees working in the organization are coming in to contact with one another and because of that the human relations are developed.
  • Such human relations once established, would create inter communications regarding any kind of information.
  • Such type of exchange of information among them is called informal communication.
  • Such informal communication is also proved useful in the present times.
  • Meaning of Informal Communication :
  • Communication system which depends on human relations and friendship among employees of an organization is known as Informal communication.
  • Such, communication is more flexible and simple.
  • It is based on authority or responsibility.
  • It does not require orders or any control.
  • It can be explained orally or in a symbolic language.
  • Informal communication is based on human relations.
  • In fact, these suggestions/instructions are formally given by the departmental officers.
  • Characteristics of Informal Communication :
  • The characteristics can be noted as under :
  • Informal communication depends on the human relations.
  • Informal communication does not require orders or any control.
  • It can be explained orally or through symbolic language.
  • It is simple and flexible.
  • There is no such process in informal communication.
  • Informal communication is not supplementary but complementary to the formal communication.

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