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Directing — Business Studies STD 12 Commerce — Question

CBSE BoardEnglish MediumSTD 12 CommerceBusiness StudiesDirecting6 Marks
Question
Explain the term 'Communication'. How does formal communication differ from informal communication?
OR
Differentiate between formal and informal communication.
✓

Answer

Communication is the process of transmission of message, information, etc., and creation of understanding between two parties. It involves sending a message to another, who receives the message and responds to it. Effective communication takes place when the received message is understood in the same sense by the receiver as the sender intends.
Difference between formal and informal communication is as follows:
S. No.
Basis
Formal Communication
Informal Communication
1.
Line of Command/ Chain of authority
Formal communication follows the officially established line of command and of communication.
Informal communication is independent on the chain of line authority relations.
2.
Speed
It is a slow moving process.
It carries the message at a faster pace.
3.
Responsibility
It is easy to pin-point the responsibility with respect to formal communication.
It is not possible to fix the responsibility of informal communication.
4.
Work matters
It consists mainly of work matters.
It may consist of work related matters as well as social communication.
5.
Direction of flow
It is orderly and systematic as regards direction of flow.
It is unsystematic and erratic as regards direction of flow.
6.
Organisation needs
It serves organisational needs.
It serves not only organisa-tional needs but also social needs of members of the organisation.
7.
Written or oral
It is mostly expressed in written form.
It is mostly verbal communication.

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