Question
Explain with three suitable example the meaning of ‘right to be informed' as provided under the Consumer Protection Act, 1986.
✓
Answer
- Consumers have the right to be informed about the particulars of the goods and services that they purchase.
- Consumers can then complain and ask for compensation or replacement if the product is defective or not efficient in any manner.
- The RTI also ensures the citizens all the information about the functions of the government departments.
Example:
- If a product is sold after its expiry date, a replacement can be claimed.
- If a product is found defective well within the expiry date, a replacement can be claimed.
- One can protest if goods are being sold at a price more than the MRP.
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