Question
How is the consumer redressal process becoming cumbersome, expensive and time-consuming ? Explain.
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Answer
The consumer redressal process is becoming cumbersome, expensive and time consuming because of the following reasons:
- Whenever a consumer grievance cannot be sorted out by amicable means or at least on terms acceptable to both parties, the consumer has to hire the services of a lawyer and seek redressal within the confines of the formal establishment of law.
- Often, the consumers do not normally insist on receipts of the purchase. As a result there is no retail trajectory of such purchases.
- The laws on this subject are yet to be properly laid down and are open to legal maneuvering by lawyers. As a result, the enforcement of such laws becomes difficult.
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