Organising — Business Studies STD 12 Commerce — Question

Deepak Shah purchased a car for ₹19 lacs from an automobile company and found its engine defective. Despite many complaints the defect was not rectified. He filed a case in the District Forum. But he was not satisfied with the orders of the District Forum and decided to appeal. Suggest him the highest authority where he could appeal if not satisfied again by the decision of the next higher authority.

PQR Ltd. is a company manufacturing toys. It has high profitability and potential for expansion. The company is having a strong cash flow position yet it declared small amount of dividend. State why the company might have done so?

Why employees become lethargic when the organisation uses internal sources of recruitment? State.

What should a consumer do to have proof of the purchase made?

Differentiate between Advertising and Personal Selling on the basis of ‘Feedback’.

Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to be Heard.

How ‘Business Associations’ act as a means of consumer protection? State.

What is the link between operating cycle and working capital?

'In an organisation employees are happy and satisfied, there is no chaos and the effect of management is noticeable.' Which characteristic of management is highlighted by this statement?