Nature and Significance of Management — Business Studies STD 12 Commerce — Question

Progress Ltd. is facing difficulties in introduction of machinery of latest technology as they are facing resistance from the informal groups who are pressurising the members to work against organisational interests. As the Human Resource Manager of the company would you advise the management of the company to confront them or give them some other suggestion to deal with the informal groups.

In one of the principles of scientific management, Taylor emphasises that there should be equal division of work and responsibility between workers and management and management should work almost side by side with workers helping them:(i) Identify the principle.(ii) State any other two scientific principles.

In which type of plans the sequence of activities to complete a job is determined?

A shopkeeper sold you some spices, claiming that those were pure. Later, a laboratory test showed that those were adulterated. What precautions you should have taken before buying the products?

“Expense on training is investment and not the wastage”. Clarify this feature of training.

“Controlling is forward looking”. Explain.

Explain the following principles of management given by Fayol:

Deeksha is the general manager of a firm offering Telemarketing services. Telemarketing is a method of direct marketing in which a representative of the company solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face, or Web conferencing appointment scheduled during the call. Deeksha ensures that all the call centre representatives are well versed with the local languages so that they can interact effectively with the prospective buyers. Moreover, the employees are provided training to improve upon their troubleshooting skills so that they do not spend too much time with every customer. By acquiring these skills the callers are able to add value to their message and also shorten the call durations, leading to increased customer satisfaction and profitability of the business.
As a part of the firm’s policy, Deeksha encourages women, persons from backward communities and persons with special abilities to assume responsible positions in the organisation.
In context of the above case :

1. Identify the type of communication barriers that Deeksha is able to overcome by ensuring that all the call centre representatives are well versed with the local languages.
2. What are benefits of training employees to an organisation?
3. List any two values that the firm wants to communicate to the society.

What is the main objectives of financial management? Briefly explain.

Pawan is working as a Production Manager in CFL Ltd. which manufactures CFL bulbs. There is no class-conflict between the management and workers. The working conditions are very good. The company is earning huge profits. As a policy, the management shares the profits earned with the workers because they believe in the prosperity of the employees.

1. State the principle of management described in the above paragraph.
2. Identify any two values which the company wants to communicate to society.