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Unit 4 Ch 5 : Consumer Rights — Social Studies STD 10 — Question

CBSE BoardEnglish MediumSTD 10Social StudiesUnit 4 Ch 5 : Consumer Rights5 Marks
Question
What is consumer exploitation? What are the various ways in which a consumer can be exploited?
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Answer

Consumer exploitation is a situation in which a consumer is cheated or given false information by the producer.
Various ways in which consumers are exploited:
  1. Underweight and under measurement: The goods sold in the market are sometimes not measured or weighted correctly.
  2. Substandard quality: Selling defective home appliances and expired medicines are its examples.
  3. High Prices: Sometimes sellers charge higher than the MRP.
  4. Duplicity: Fake and duplicate items are sold in the name of genuine goods.
  5. Adulteration and impurities: Adulteration is done in the costly items as in oil, ghee, milk, spices, etc. to earn higher profits. This affects consumer's health and their money goes waste.
  6. Lack of safety devices: Electronic goods produced locally lack the required inbuilt safeguards, which may cause accidents.
  7. Artificial scarcity or shortage: To earn more profits sellers create artificial scarcity by hoarding and selling the same at higher price.
  8. False or incomplete information: Sellers sometimes mislead people by giving wrong information about the products, price, quality, safety, expiry date, maintenance costs etc.
  9. Unsatisfactory after-sale service: Many suppliers do not provide satisfactory after-sale service in case of expensive electronic equipments, home appliances and cars etc.
  10. Rough behaviour: Consumers are often harassed in matters like LPG and telephone connections and in getting licensed items.

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