Download App

Directing — Business Studies STD 12 Commerce — Question

CBSE BoardEnglish MediumSTD 12 CommerceBusiness StudiesDirecting6 Marks
Question
What is informal communication? How is it different from formal communication on the basis of natural relationship among the members and speed of communication?
✓

Answer

Communication that takes place independently of the formal line of authority is known as informal communication. The necessity of such communication arises among people to satisfy their social needs. The network of informal communication is known as 'grapevine'.
Distinction between formal and informal communication:
  1. Channel of communication: Formal communication is written communication; while informal communication is verbal communication.
  2. Scalar Chain: The former follows the scalar chain; while latter does not follow it.
  3. Proof: A proof of sending formal communication is kept; while there is no proof for sending informal communication.
  4. Relations: Formal communication is the result of authorities granted and duty assigned by the organisation. Informal communication is the result of mutual relationship among employees.
  5. Rumours and misunderstanding: Messages are clear in writing and as such, there is no cause for rumour or misunderstanding in formal communication. Informal nature of communication spreads rumours and creates misunderstanding.
  6. Authenticity: Messages are authentic in formal communication while message may not be authentic in informal communication.
  7. Speed: Formal communication is not as fast as informal communication. Informal communication is faster in speed.

Need a full question paper?

Generate a complete, print-ready paper with questions like this in minutes — across 16+ boards, with answer keys.

Start Generating Free

Explore more

More "6 Marks Question" from Directing→Directing — all question types→Business Studies STD 12 Commerce question papers→CBSE Board STD 12 Commerce question papers→CBSE Board question paper generator→

Similar questions

What is meant by 'Selection'? Explain any five steps involved in the process of selection of employees.
→
What is meant by ‘Functional Structure’ of an organisation? State any four advantages of this form of organisational structure.
→
Ashima purchased a bottle of tomato-sauce from the local grocery shop. The information provided on the bottle was not clear. She fell sick on consuming it. She filed a case in the District Forum under Consumer Protection Act and got the relief.
Explain briefly the functions of the aspect identified in (a) above.
→
'Price of a product is influenced by many factors'. Explain any five factors influencing pricing.
→
Explain the steps in the ‘Trading Procedure’ of Stock Exchange.
→
Explain the following principles of management.
  1. Scalar chain.
  2. Science not rule of thumb.
→
Explain the role of ‘Public Relations’ in marketing management.
→
Name that element of the marketing mix which affects the revenue and profits of the firm. Explain any five factors which help in determining that element.
→
What do you mean by ‘channels of distribution’? What functions do they play in the distribution of goods and service? Explain.
→
Explain the following techniques of scientific management:
  1. Time study.
  2. Simplification of Work.
→