Question
What is informal communication? How is it different from formal communication on the basis of natural relationship among the members and speed of communication?

Answer

Communication that takes place independently of the formal line of authority is known as informal communication. The necessity of such communication arises among people to satisfy their social needs. The network of informal communication is known as 'grapevine'.
Distinction between formal and informal communication:
  1. Channel of communication: Formal communication is written communication; while informal communication is verbal communication.
  2. Scalar Chain: The former follows the scalar chain; while latter does not follow it.
  3. Proof: A proof of sending formal communication is kept; while there is no proof for sending informal communication.
  4. Relations: Formal communication is the result of authorities granted and duty assigned by the organisation. Informal communication is the result of mutual relationship among employees.
  5. Rumours and misunderstanding: Messages are clear in writing and as such, there is no cause for rumour or misunderstanding in formal communication. Informal nature of communication spreads rumours and creates misunderstanding.
  6. Authenticity: Messages are authentic in formal communication while message may not be authentic in informal communication.
  7. Speed: Formal communication is not as fast as informal communication. Informal communication is faster in speed.

Need a full question paper?

Generate a complete, print-ready paper with questions like this in minutes — across 16+ boards, with answer keys.

Start Generating Free