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Letters of Claims, Complaints and their Adjustments — SPCC STD 11 Commerce — Question

Gujarat BoardEnglish MediumSTD 11 CommerceSPCCLetters of Claims, Complaints and their Adjustments2 Marks
Question
What should be the tone of claim/complaints letters?
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Answer

He/She should control his/her anger and write a soft complaint having courteous language.

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