Correspondence with Debentureholders — Secretarial Practice STD 12 Commerce / Arts — Question

The following precautions are to be kept in mind by the secretary while corresponding with the debentures.
(i) Transparency:
Transparency means disclosing the correct and accurate information of the company. Including the credit rating of the company, true and real facts of companies’ affairs, etc. in correspondence.

(ii) Quick Response:
Secretary should promptly respond to the queries and complaints of debenture holders without any delay.

(iii) Courtesy:

• As debenture holders are the creditors of the company, proper respect should be given to them in correspondence.
• The wordings in the letter should be courteous. Rude and harsh words should be strictly avoided.

(iv) Conciseness:
Letters to the debenture holders should be brief and to the point avoiding unnecessary information.

(v) Accuracy:
The secretary should provide precise and up-to-date information to debenture holders. The information must be true and correct.

(vi) Confidentiality:
As a confidential officer of the company, the secretary must take due care and should not disclose any secret information about the company while writing letters.

(vii) Reputation of the company:
While corresponding with debenture holders, the secretary should try to maintain goodwill and create a good image of the company in the mind of debentures.

(viii) Legal Provisions:
The secretary should follow the statutory provisions of the Companies Act, 2013 and other related laws while corresponding with debenture holders. Secretary must be very careful in corresponding as it can cause legal consequences.