4 Marks Each

Question

Which precautions should be undertaken while purchasing? OR Discuss in detail the duties of the consumers to save themselves from exploitation.

Vidyadip · Accepted Answer

* Although consumers have several rights to get protection against exploitation, there are also certain duties which they need to perform while purchasing the goods or services. Duties and responsibilities of consumers: (1) While purchasing a commodity or service consumer should think at ease and then select the right product * It is the duty of the consumer to see that the product is of good quality, is at reasonable price, the guarantee or warranty offered, after sale services, etc. * Government has set several standards for various products. Such products are marked with BIS, ISI or AGMARK. The consumer should prefer to buy products with such signs only. * While purchasing electrical or electronic gadgets, one should buy standard i.e. good quality products only. (2) When a person goes in market to buy something, he gets a number of options for a product. * It is the duty of the consumer to see that the product is carrying all the required information * He should use his common sense and make wise, intelligent and calculative decisions so that may not get cheated or fooled. (3) The consumer should behave gently and also should keep faith in the seller or producer. (4) A consumer should insist on obtaining original bill or original receipt of items or services purchased by him. For products which come with a warranty, the consumer should ask for the warranty card and get it filled and signed and stamped from the seller. (5) Consumer should join and form voluntary consumer organizations or associations at non-politica and non-commerical level. fight for solution * With the help of these organizations they should undertake legal related to consumer complaints as and when necessary. * They should also ask for representation of their organization in various consumer related government committees (6) In case if a consumer is exploited, it is his duty to make verbal or written complaint to the office of consumer department without fail. * Consumers should seek cooperation of various consumer organizations and non-profit organization, so as to prevent or eliminate consumer complaints. (7) While purchasing a product, the consumer should not make any compromise with quality of product or its safety * He should always insist on purchasing a product after checking packing, rate, date of manufacture, batch number, weight, expiry date, name of producer, address, etc. (8) While purchasing a product, if the consumer finds that the product is adulterated, duplicate or fake or is under-weight then he should immediately bring it to the notice of the trader. * If the trader does not solve the complaint or delays it unnecessarily then the consumer should write To the manufacturer. Even if the manufacturer does not solves the problem the consumer should knock the door of the consumer court and seek justice and redressal, (9) Consumer should purchase a product only in the quantity that he needs. He should not purchase unwanted and unnecessary products by getting attracted to the advertisements or by seeing others or just because there is more discount in sale. The consumer should not waste money. (10) While making a purchase, the consumer should see to it that the weighing scale, measurement equipment, electronic instruments and scales are proper. * A consumer should make sure that the measuring equipment have been tested and verified by an authorized officer. * If these tools are not certified every year, the consumer should bring it to the notice of weights and measurement officer, Director of legal metrology and consumer affairs at the local level and it required, he should file a complaint. (11) While taking the delivery of the gas cylinder, the consumer should check if the seal is intact or not Consumer should board a taxi or rickshaw only after checking the ‘0 (zero)' reading in the meter Moreover, one should pay as per the rates of rate-card for a given meter-reading. * Before the seller fills petrol, diesel or CNG, the consumer should see that the fuel pump is showing the reading '0000. * While purchasing kerosene, one should insist on purchasing only after the foam in the measuring can has settled down completely. * The consumer should see to it that the kerosene seller dispenses kerosene from only that scale which is hung on the stand of kerosene unit. If the seller dispenses kerosene from any other scale then there are chances of cheating. (12) If a consumer has a complaint against railway, bank, insurance companies, telephone companies etc. then he should either himself go and file a complaint or should complaint through consumer society. * He can seek compensation for physical, mental and economic harm that he faced due to lack of services or poor services. * Consumer should ask the local T.V. news channel and newspaper to display the judgment received so that other consumers can be made aware of their rights. (13) A consumer should participate enthusiastically in different consumer awareness programmes, movement, discussion or seminars arranged by consumer society. This way they are encouraging consumer awareness in the whole society.

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