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Question 13 Marks
Aprajita Kumar has around ₹ 20,00,000 balance in her savings bank account. She earns well and is not a big spender, so she routinely ends up with surplus money at the end of the month. She is aware that she should invest the money, but is unable to make up her mind on where to invest it. Expectedly, she is very confused because of the various options before her. Her close friend Shika Sharma a banking official advised her to maintain an account which is a combination of transactional (debit) account and deposit account. She told Aprajita that this is a time deposits wherein the rate of interest is better and at the time of need for funds, withdrawals can be made from the deposits by issuing a cheque from savings bank account or from ATM/branch or through any other channel. The sum of available balance in the transactional account and deposit balance can be used for issuing cheques or withdrawal or making any other payment. Finally, Aprajita Kumar is able to make up her mind to shift to the account advised by Shika Sharma. Identify and explain the type of banking account advised by Shika Sharma to Aprajita Kumar.
Answer
Multiple option deposit scheme.
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Question 23 Marks
Aneesh insured his house for ₹ 30,00,000. He has also insured himself and his brother for ₹ 25,00,000 and ₹ 20,00,000 respectively. Due to major accidental fire his house was completely damaged and his brother expired in the incident. Theinsurance company assessed the loss of damaged house and paid ₹ 20,00,000 each for the house and also for his brother. The burnt out and damaged material of the house was sold by the insurance company for ₹ 84,000 Explain the principle on the basis of which insurance company paid ₹ 20,00,000 for the house and the same amount for his brother
Answer
Principle of indemnity applies to all contracts except the contract of life insurance because estimation regarding loss of life cannot be made. This principle is not applicable in case of Life Insurance so full claim is given by Insurance Company
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Question 33 Marks
Rahul gets his godown insured against fire for 1,00,000 but does not take enough precautions to minimize the chances of fire like installing fire extinguisher in the godown. During the policy period, a fire take place in his godown and he does not take any steps like throwing water and calling the employees from the fire fighting department to control the fire.

Can he still claim the compensation from the insurance company? State the relevant principle in this context.

Answer
No, the relevant principle is Principle of Mitigation According to this principle the insured must take reasonable steps to minimize the loss or damage to the insured property otherwise the claim from the insurance company may be lost.
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Question 43 Marks
Harish took a fire insurance policy of 50 lakh for his factory at the annual premium of 50,000. In order to avoid further increase in the premium amount, he did not disclosed the fact that highly explosive chemicals are being used in his factory to aid production. Due to a fire, his factory gets severely damaged. The insurance company refused to make the payment for claim as it came to know about the usage of the highly explosive chemicals in the factory.

Is Harish entitled to receive the claim? Explain the relevant principle of insurance violated by Harish.

Answer
No, the principle of utmost good faith is violated.
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Question 53 Marks
Abhishek Purohit gets his house insured against a fire for ₹ 25 lakh with insurer J and ₹ 15 lakh with insurer K. Due to outbreak of fire one night he suffered a loss of ₹ 8 lakhs.

(a) How much compensation can he claim from J and K? Why?
(b) State the relevant insurance principle in this regard.

Answer
(a) 5 lakhs from J and 3 lakh from K.
(b) The relevant insurance principle in this regard is principle of contribution.
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Question 63 Marks
Maxwell Garments Ltd. took a loan of 10,00,000 from Syndicate Bank. The company is facing acute shortage of funds due to limited demand of their products_ The Finance manager of company suggested to can claim compensation from insurance company against stock lost due to fire in the warehouse. He actuallymeant that the officials can put their warehouse on fire and can claim compensation from Insurance company against stock insured. Later on company can use the insurance claim money to pay loan.
On the basis of the given information about Maxwell Garments Ltd., answer the following questions:
(a) Will the company get the claim if the surveyor from insurance company comes to know the real cause of fire?
(b) Which values did company ignore while planning to arrange money from false representation?
Answer
(a) No. (b) Honesty and Concern for law.
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Question 73 Marks
Sanjay Sethupathi took a marine insurance policy to cover the goods exported by him. Under this policy, goods were insured against damage caused due to sea water. During the voyage, a hole was developed at the bottom of the deck of the ship and sea water seeped in through the hole and damaged Sanjay Sethupathi's goods.

Can Sanjay Sethupathi claim compensation for his loss? State the relevant insurance principle in this regard.

Answer
Yes, Sanjay Sethupathi can claim compensation for his loss from the insurance company as the loss to goods has been caused by sea water. The relevant insurance principle in this regard is Principle of Proximate Cause,
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Question 83 Marks
Rajesh Kukreja insured his warehouse for 45 lakhs against fire even though he stored goods worth 75 Lakhs. Due to fire in his warehouse, he suffered a loss of stock worth 60 lakhs.

How much amount can he recover from the insurance company? Why? State the relevant insurance principle in this regard.

Answer
He can recover only 45 lakhs from the insurance company because he has suffered the loss of only 45 lakhs. The contract of fire insurance is a contract of strict indemnity.
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Question 93 Marks
Sachin kumar has taken a loan from Suresh Sethi against the security of his factory premises. Even though Suresh Sethi is not the owner of the factory. Can he take a fire insurance policy of the factory premises? State the relevant insurance principle in this regard.
Answer
Yes, Suresh Sethi can take a fire insurance policy of that factory though he is not the owner of the factory because he has financial interest in the factory premises. The relevant insurance principle in this regard is Principle of Insurable Interest,
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Question 103 Marks
Sarthak has taken a fire insurance policy for his warehouse. Due to fire, he suffered a loss of ₹5,00,000 and gets a compensation claim from the insurance company. The damaged stock can be sold for ₹15,000.

Who has the right over this amount? Why? State the relevant insurance principle in this regard.

Answer
The insurance company has the right over the amount recovered from sale of damaged stock because after the insured is compensated for the loss or damage to the property insured by him the right of ownership of such property passes on to the insurer. The insured should not be allowed to make any profit, by selling the damaged property

Subrogation: It refers to the right of the insurer to stand in the place of the insured, after settlement of a claim, as far as the right of insured in respect of recovery from an alternative source is involved.

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Question 113 Marks
Sanjay Bhattacharya kept his goods valued at ₹80,000 in a warehouse and had taken a fire insurance policy for the same. On the 25th of Feb., 2017, his stock caught fire. He however was not worried about the same and as he had insured his goods against the risk of fire, he did not even call the fire department for a fire fighting machines. The actual losses amounted to ₹65,000.

How much money can he claim from the insurance company? State the relevant insurance principle in this regard.

Answer
Sanjay Bhattacharya cannot claim the compensation from the insurance company because he does not tried to recover the goods and save them from fire to minimise the loss or damage. He must behave with great prudence and not be careless just because there is an insurance cover

Principle of Mitigation: This principle states that it is the duty of the insured to take reasonable steps to minimise the loss or damage to the insured property. If reasonable care is not taken like any prudent person then the claim from the insurance company may be lost.

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Question 123 Marks
Rajesh Sachdeva insured his factory for ₹45 lakhs against fire. Due to fire, he suffered a loss of stock worth ₹24 lakhs.

How much amount can he recover from the insurance company? Why? State the relevant insurance principle in this regard.

Answer
Rajesh Sachdeva can only ₹24 lakhs recover from the insurance company because he has suffered the loss of only ₹24 lakhs. The contract of fire insurance is a contract of strict indemnity. The insured can, in the event of loss, recover the actual amount of loss from the insurer. This is subject to the maximum amount for which the subject matter is insured.
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Question 133 Marks
A factory owner took a fire insurance policy for his factory from New India Assurance Company by hiding the fact that the electricity board has issued him statutory warning letter to get his factory wiring changed at the earliest. Later on, the factory catches accidental fire due to short circuit in the electric board.

Explain the principle of insurance violated in this situation.

Answer
The principle of insurance violated is the principle of utmost good faith.A contract of insurance is a contract of uberrimae fidei i.e., a contract found on utmost good faith. Both the insurer and the insured should display good faith towards each other in regard to the contract. It is the duty of the insured to voluntarily make full, accurate disclosure of all facts, material to the risk being proposed and the insurer to make clear all the terms and conditions in the insurance contract. Any fact, which is likely to affect the mind of a prudent insurer in deciding to accept the proposal of insurance or in fixing the rate of premium is material for this purpose. Failure to make disclosure of material facts by the insured makes the contract of insurance voidable at the discretion of the insurer.
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Question 143 Marks
Ramesh is a software professional working in a software development company located at Hyderabad. He has a saving bank account with the State Bank of India but he has not opted for e-Banking. His family members are residing in Delhi. Ramesh's father asked him to send 4,50,000 at the earliest. His father has a saving bank account with Bank of Baroda.

Explain Ramesh the method he should adopt for sending money as early as possible.

Answer
The fastest method Ramesh should adopt is Real Time Gross Settlement (RTGS). Settlement in real time means transactions are settled as soon as they are processed and are not subject to any waiting period. Gross settlement means the transaction is settled on one to one basis without bunching or netting with any other transaction. This is the fastest possible money transfer system through the banking channel.
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Question 153 Marks
YES Bank has developed unique product proposition extending the entire benefit of the advancement in the payments landscape to the customer's desktop by pioneering the introduction of the payments on the web. The platform provides online confirmation along with instant settlement for payments making cash flow forecasting easier and precise to the last minute.

State the type of banking services highlighted in aforesaid case by quoting the lines from the same.

Answer
e-Banking Services: Electronic banking is banking using the electronic media. It allows a customer to conduct banking transactions, such as managing savings, checking accounts, applying for loans or paying bills over the internet using a computer/mobile.

Lines: "the entire benefit of the advancement in the payments landscape to the customer's desktop by pioneering the introduction of the payments on the web."

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Question 163 Marks
Divya Garments Ltd. has a loan of Rs. 10,00,000 to pay. They are short of funds so they are trying to find means to arrange funds. Their manager suggested to claim from insurance company against stock lost due to fire in the ware house. He actually meant that they can put their warehouse on fire and claim from Insurance company against stock insured. They will use the claim money to pay loan.

(a) Will the company receive claim if the surveyer from company comes to know the seal cause of fire ?

(b) Which values did company ignore while planning to arrange money from false claim ?

(c) Explain three elements of fire insurance
Answer
a) No the company will not receive claim if surveyor come to know the real cause of fire and the contract will become null and void.

b) Principle of Utmost good faith is ignored while planning to arrange money from false claim. Insurance contracts also require that both parties act with the utmost good faith. This means that both parties must accurately and fully disclose all material information. This not only ensures fairness, but also helps insurance companies accurately price premiums for insurance applicants. Insurance policies can be declared null and void if an applicant made a misrepresentation of material fact that was relied on by the insurance company.

c) Three elements of fire insurance are :

(i) The insured must have insurable interest in the subject matter of the insurance. Without insurable interest the contract of insurance is void
(ii) The insured should be truthful and honest (Utmost Good Faith) in giving information to the insurance company regarding the subject matter of the insurance
(iii) The contract of fire insurance is a contract of strict indemnity. The insured can, in the event of loss, recover the actual amount of loss from the insurer. This is subject to the maximum amount for which the subject matter is insured

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Question 173 Marks
Mr. Satish gets his house insured against fire of Rs. 20 Lakh with insurer A and for Rs. 10 Lakh with insurer B. A loss of Rs. 3 Lakh occurred.

(1) How much compensation can be claimed from A and B separately and Why ?

(2) Name the principle of Insurance in the above case.

Answer
1. According to this principle, the insured can claim the compensation only to the extent of actual loss either from all insurers or from any one insurer. If one insurer pays full compensation then that insurer can claim proportionate claim from the other insurers

A=20Lakh*3Lakh / 30Lakh
A=2 Lakh
B=10Lakh*3Lakh / 30Lakh
B=1Lakh

2. Principle of Contribution is followed. It applies to all contracts of indemnity, if the insured has taken out more than one policy on the same subject matter.

The right of contribution arises when :

(a) There are different policies which related to the same subject matters;
(b) The policies cover the same period which caused the loss;
(c) All the policies are in force at the time of loss; and
(d) One of the insurer has paid to the insured more than his share of loss.

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Question 183 Marks
A company insures its stock against fire for Rs. 15 Lakh. A fire broke down and the total stock was lost. At the time of fire there was stock worth Rs. 25 Lakh. What is the value of compensation company would be entitled to ?
Answer
The contract of fire insurance is a contract of strict indemnity. The insured can, in the event of loss, recover the actual amount of loss from the insurer. This is subject to the maximum amount for which the subject matter is insured. So, maximum amount of Rs, 15 lakh is the value of compensation.
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Question 193 Marks
Briefly explain the primary functions of commercial banks.
Answer
Commercial banks perform two primary functions, that of acceptance of deposits and lending of funds.
  1. Acceptance of Deposits: Bank accepts deposits from their customers. They are considered as the borrowers of money. As borrower, they pay interest on the amount deposited. These deposits are generally taken through current account, savings account and fixed deposits.
  2. Lending of Funds: Second major activity of commercial bank is to provide loans and got advances out of the money received through deposits. These advances can be made in the JOBTIBO form of overdrafts, cash credits, discounting Te lo trade bills, etc.
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Question 203 Marks
Briefly discuss the role of service sector in an economy.
Answer
Service sector plays a very important role for the economy of a country, as is explained below:
  1. The service sector accounts for 60-65 percent of the GDP in most of the member countries of Organisation for Economic Cooperation and Development (OECD) countries.
  2. Service sector accounts for 63 percent of the world GDP.
  3. In India, the contribution of service sector to the GDP was more than 50 percent.) The reason for such a high contribution towards GDP by the service sector is that it requires less investment and creates huge employment opportunities.
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Question 213 Marks
Why is the principle of indemnity not applicable to life insurance?
Answer
The principle of indemnity is not applicable in case of life insurance because in life insurance, the insurer is required to pay the fixed amount agreed upon, in advance, in the event of death or on the expiry of the period of the policy.
The The reason is that the life of a person cannot be valued in terms of money and therefore the question of compensation of actual loss does not arise. Thus, a contract of life insurance is a contingent contract or a contract of guarantee. It is not a contract of indemnity.
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Question 223 Marks
E-Wallets are an easy and faster way to make payments still are not pure blessings. Do you agree? Justify.
Answer
Yes I agree, E-Wallets are easy and faster way to make payment but have some limitations:
  1. These apps are good if you send money to a wallet to another. But if you want to send money to a bank account these apps are not suitable.
  2. Also, you have to be extra careful with these apps. These apps do not ask for any PIN or password when you perform a transaction using your wallet money.
  3. If you do not lock your phone, anyone can use the money in your wallet. You must lock your phone if you want to use E-Wallet apps.
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Question 233 Marks
Services are those separately identifiable, essentially intangible activities that provide satisfaction to the consumers. In context to business, how can you define services?
Answer
In the context of business, we may define services as all those economic activities that are intangible and imply an interaction between the service provider and the consumer. Business services include banking, insurance, transportation, warehousing, communication, etc. These services help in efficient running of business.
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Question 243 Marks
With reference to the modern banking, state the meaning of debit and credit cards.
Answer
Debit Card: It is a plastic card issued by a bank to its customers. By means of this, a cardholder can withdraw the amount from ATM and make the payment of the goods purchased and services availed.
Credit Card: It is a plastic card issued by a bank to its customers. It also performs the same function which a debit card does. But at the same time, it enjoys the facility to spend first and pay later.
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Question 253 Marks
Insurable interest is a fundamental principle of insurance. When should it be present in case of this is:
  1. Life insurance policy.
  2. Fire insurance policy.
  3. Marine insurance policy.
Answer
  1. Life Insurance Policy: Insurable interest must gan be present at the time of effecting the policy but need not be necessary at the time when the claim falls due.
  2. Fire Insurance Policy: Insurable interest on the subject matter must be present both at the time of effecting policy as well as when the claim falls due.
  3. Marine Insurance Policy: Insurable interest must be present at the time when claim falls due or at the time of loss only.
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Question 263 Marks
What are courier services? Give the name of any two courier companies and discuss their functioning too.
Answer
Courier service is provided by an individual post office. These are the private organisations which serve as the good alternative to the government run post offices. First Flight Couriers Limited and Blue Dart are the two examples of courier companies.Their functions are:
  1. These companies perform a very important function of delivering documents, gifts, etc from one place to other.
  2. These companies facilitate mail services with hundred percent of efficiency.
  3. These allow speedy transmission of articles, documents, gifts, goods, etc to people in specified cities.
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Question 273 Marks
Explain the functions of e-banking.
Answer
E-banking means banking transactions carried out with the help of computer systems (i.e., banking over the internet).
  1. Electronic Fund Transfer (EFT): Under this system, a bank transfers wages and salaries directly from the company's account to the account of employees of the company.
  2. Automated Teller Machine (ATM): It refers to an electronic terminal that allows people with plastic card to perform simple banking transactions like withdrawal of cash 24x7 without any help of human teller.
  3. Debit Card: It refers to a plastic card that allows the bank to take money from the customer's account and transfer it to a seller's account.
  4. Credit Card: It refers to a plastic card that allows the customer to buy now and pay back the loaned amount to bank at a future date.
  5. Online Banking: Under this system, when the customer gives instruction on his computer, the bank computer transfers money from customer's account to biller's account.
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Question 283 Marks
Write a short note on the following:
  1. Video conferencing.
  2. Voice mail.
Or
  1. Which telecommunication is used for two-way audio and video transmission?
  2. If someone is not answering your call and you have to convey a message. What can you use in this context?
Answer
  1. Video Conferencing: It is the conduct of video conference by a set of telecommunication technologies, which allow two or more location to communicate by a simultaneous two-way video and audio transmission.
  2. Voice Mail: It was introduced in the late 1970s. These are essentially digital recordings of outgoing and incoming voice messages that are managed by either an on-site or off-site system.
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Question 293 Marks
There are three types of services: Business Services, Social Services and Personal services. Which of the services in your opinion are of utmost importance and why?
Answer
In my opinion, these services are complementary to each other and hence, they have their own importance. I can't say that tourism or recreation (Personal Service) is less important than services of a charitable hospitals (Social Service) or vice-versa. Similarly I can't say that banking (Business Service) is less important than services of restaurants (Personal Service) or vice-versa. Still if I have to choose one, I will select social services because:
  1. They benefit to a larger section of society.
  2. They are sometimes provided without a payment in lieu.
  3. They have long lasting effects on our society and economy.
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Question 303 Marks
What is Digital Payment?
Answer
Digital payment is a way of payment which is made through digital modes. In digital payments, payer and payee both use digital modes to send and receive money. It is also called electronic payment. No hard cash is involved in the digital payments. All the transactions in digital payments are completed online. It is an instant and convenient way to make payments.
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Question 313 Marks
What advantages does a life insurance policy give to the holder?
Answer
Following are the benefits of life insurance policy:
  1. It provides protection to the dependents of the assured in case of untimely death.
  2. Through a life insurance, a person can make provision for his old age.
  3. It encourages people to save money compulsorily.
  4. It mobilises the public savings and channelizes them in productive investments for the economic development of the country.
  5. These policies can be used as a collateral security to raise loans.
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Question 323 Marks
Discuss some of the economic functions of transport services.
Answer
Following are the important economic functions of transport services:
  1. They help in widening the market. This facilitates expansion of national and international trade.
  2. They facilitate the mobility of men, materials and money and various other resources from one place to another.
  3. They help in stabilising the prices of various products in different regions.
  4. They help in the growth of several industries.
  5. They also function for the benefit of the society because they provide employment and income generation to the people.
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Question 333 Marks
Distinguish between private and public VIE warehouses on the following basis:
  1. Investment.
  2. Risk.
  3. Operating cost.
  4. Control.
Answer
S.No.
Basis
Private Warehouse
Public Warehouse
1.
Investment
Large investment is required to train personnel, buying equipment etc.
Normal investment is made in such warehouse.
2.
Risk
More risk of obsolescence due to change in demand.
Minimum risk is involved.
3.
Operating Cost
Operating cost is lower if the storage space is fully utilised
Operating cost is higher per unit of goods stored.
4.
Control
Owned and controlled by private individuals.
Owned and controlled by the government.
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Question 343 Marks
Name and define the type of insurance wherein insurable interest need not exist when the policy is taken.
Answer
Marine Insurance is the type of insurance wherein insurable interest need not exist when the policy is taken. Under a contract of marine insurance, the insurer undertakes to indemnify the insured in the manner and to the extent thereby agreed, against marine losses.
It is an arrangement by which the insurer undertakes to compensate the owner of a ship or cargo for complete or partial loss at sea. Insurable interest is the subject matter which must exist at the time of loss but it need not exist when the policy is taken.
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Question 353 Marks
Why is cellular phone or cellphone called a mobile phone?
Answer
A cellular phone is a device of cordless mobile communication. The holder of a cellphone can talk to anyone having a cellphone or an ordinary phone from anywhere. It is not necessary that one can only operate the cellphone from a fixed location. Because of the presence of the feature of mobility, it is termed as the mobile phone also.
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Question 363 Marks
Write short notes on different types of marine insurance.
Answer
Different types of marine insurance are as follows:
  1. Cargo Insurance: Cargo insurance caters specifically to the cargo of the ship and also pertains to the belongings of a ship's voyagers.
  2. Hull Insurance: Hull insurance mainly caters to the torso and hull of the vessel along with all the articles and pieces of furniture in the ship. This type of marine insurance is mainly taken out by the owner of the ship in order to avoid any loss to the ship in case of any mishaps occurring.
  3. Liability Insurance: Liability insurance is that type of marine insurance, where compensation is sought to be provided to any liability, occurring on account of a ship crashing or colliding and on account of any other induced attacks.
  4. Freight Insurance: Freight insurance offers and provides protection to merchant vessels' corporations which stand a chance of losing money in the form of freight in case the cargo is lost due to the ship meeting with an accident. This type of marine insurance solves the problem of companies losing money because of a few unprecedented events and accidents occurring.
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3 Marks Question - Business Studies STD 11 Commerce Questions - Vidyadip