Questions

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47 questions · timed · auto-graded

Question 11 Mark
In which court public interest litigation be filed?
Answer
Public interest litigation can be filed in the supreme court.
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Question 21 Mark
If the complaint is not satisfied with the judgment of national level commission then to whom should he can appeal for reconsideration and within what period?
Answer
The appeal can be made within $30$ days of the judgment to the Supreme Court for re-examining the case.
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Question 31 Mark
If the complaint is not satisfied with state level then to whom should he can appeal for reconsideration and within what period?
Answer
The appeal should be made to National Level Commissions within $30$ days of the judgment of the State Level Commission.
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Question 41 Mark
If the complaint is not satisfied by the judgment of district level forum then to whom should be appeal for reconsideration within what period?
Answer
Appeal for re-consideration should be made within $30$ days of judgment, if the complainant is not satisfied with the judgment of district level.
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Question 51 Mark
What proof should compulsory be produced by the consumer to prove his purchase?
Answer
Purchase bill of the product is compulsory as proof of purchase.
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Question 61 Mark
Which two rights are favored by the united nations organisation in its directive for the consumer?
Answer
Through directive of $U.N.O$ consumer is favored the right to
  • Primary requirements.
  • Right to hygienic environment.
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Question 71 Mark
According to the principles of trusteeship who is the important person in an organization?
Answer
According to trusteeship principle, customer is the most important person in an organization.
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Question 81 Mark
Under which heads can consumer exploitation can be divided?
Answer
Consumer exploitation can be divided into three heads.
  • Physical or psychological.
  • Economic.
  • Damage to public interest.
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Question 91 Mark
Give full form of the following abbreviations : $\text{CERC, CPC, VOICE, CGSI, CUTS, CCC, NCH.}$
Answer
The full form of abbreviations :
  • $\text{CERC :}$ Consumer Education And Research Center.
  • $\text{CPC :}$ Consumer Protection Council.
  • $\text{VOICE :}$ Voluntary Organisation In Interest of Consumer Education.
  • $\text{CGSI :}$ Consumer Guidance Society of India.
  • $\text{CUTS :}$ Consumer Utility And Trust Society.
  • $\text{CCC :}$ Consumer Co – Ordination Council.
  • $\text{NCH :}$ National Consumer helpline.
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Question 111 Mark
How does market makers behave due to the customer’s right to selection?
Answer
The market makers bring variety in products and service, along with quality, size, brand, price etc.
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Question 121 Mark
How are the efforts made for consumer awareness programs by consumer ministry of India?
Answer
Consumer department of the government of India, through “wake up consumer wake up” advertisement, national help-line, toll free number, and through website attempt to create consumer awareness.
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Question 131 Mark
Which department has issued $\text{“ECO-Mark”?}$
Answer
$\text{“ECO-Mark”}$ is scheme is issued by the department of environment of Bharat Sarkar $($Government of India$)$ to prevent environment being polluted.
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Question 141 Mark
What should be done to encourage consumer protection and protection of the interest of consumer?
Answer
To protect the interest of consumer and to encourage consumer protection, consumers should be united and consumer protection institutions should be setup at various levels.
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Question 151 Mark
What is consumer protection right?
Answer
Consumer protection right means to protect life from dangerous and damage products, process, and services.
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Question 161 Mark
Which is the most important cause of being cheated?
Answer
The most important cause of being cheated is even after being cheated consumers are not united and aware or they lack the information regarding legal procedure.
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Question 171 Mark
Which behaviour of the customer is not proper in the context of complaint?
Answer
Sometimes customers do not prefer to launch a complaint against the salesman for trivial matter, which is not proper. Some customers misuse the right they are given by claiming more compensation for minor loss or damage. This too is not just and fair.
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Question 191 Mark
How should product/service be provided to community by business units?
Answer
Business units exploit customers through unsafe products, adulteration, fake and misleading advertisements, black marketing, hoarding and other unethical exploiting policies.
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Question 201 Mark
Which type of system is set up for redressal of complaint?
Answer
Three level system is set up for redressed of complaint.
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Question 211 Mark
Which institution co-ordinates the organizations of consumer protection all over India?
Answer
Consumers co-ordination council is a committee / institution co-ordinating consumer protection organization all over India.
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Question 221 Mark
Which are included in the right to hygienic environment?
Answer
Right to hygienic environment includes pollution free air, water, food and land.
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Question 231 Mark
What is the objective of consumer protection act?
Answer
the main objective of consumer protection act is to stop the exploitation of consumer and to protect his rights.
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Question 241 Mark
About which matter public interest litigation can be filed?
Answer
Certain group of society cannot approach court and certain matters are applicable to society for settlement of all these matters public interest litigation can be filed.
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Question 251 Mark
Give the full form of $C.W.F$ and $P.I.L.$
Answer
$C.W.F.$ means Consumer Welfare Fund and $P.I.L.$ means Public Interest Litigation.
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Question 261 Mark
Mention the names of academic institutions functioning regarding consumer protection.
Answer
Indira Gandhi national open university $(IGNOU)$ and at Gujarat level Babasaheb Ambedkar open university function regarding consumer protection.
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Question 271 Mark
What is the basic principle of business?
Answer
The basic principle of business is to approach the consumer and to provide him the product according to his desire and demand.
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Question 281 Mark
Which is the primary responsibility of consumer in the context of prevention of environment?
Answer
Primary responsibility of consumer regarding preservation of environment is proper disposal of waste after having used the product and not to create garbage.
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Question 291 Mark
What is “a consumer” in ordinary language, in ordinary term.
Answer
Consumer means a person who consumers the product or receives service.
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Question 301 Mark
Which efforts are being by business firms towards consumers?
Answer
Business firms are found making honest efforts to protect consumers against cheating and they are trying to give maximum satisfaction to the consumers.
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Question 311 Mark
What is Consumer Protection?
Answer
The consumer buys the product which should have fixed quality, weight and reasonable price. This type of arrangement is called consumer protection.
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Question 321 Mark
What does Gandhiji’s principle of trusteeship suggest regarding consumers?
Answer
Gandhiji principle of trusteeship suggests that business depends on consumer. Consumer is a part of business and he is the most important person in business.
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Question 331 Mark
What is the aim of consumer protection committee?
Answer
The aim of consumer protection committee is to protect consumers interest and their right.
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Question 341 Mark
What is right to primary needs?
Answer
Right to primary needs means to right to obtain products and service to live decent life.
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Question 351 Mark
Who is permitted to use $\text{“ECO-Mark”}$ by the government of India?
Answer
Environment department of india permits use eco-mark to the industrial units which manufacture product with least pollution.
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Question 361 Mark
Which complaints are redressal by district level forum regarding consumer protection?
Answer
District level commission settles dispute regarding the product / service and compensation claimed is up to $rs. 20$ lacs.
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Question 371 Mark
Which is the primary condition to enjoy the rights of customers?
Answer
The primary condition to enjoy the rights of customer is to fulfill all responsibilities.
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Question 381 Mark
How does business firm exploit customers widely?
Answer
Business units exploit customers through unsafe products, adulteration, fake and misleading advertisements, black marketing, hoarding and other unethical exploiting policies.
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Question 391 Mark
What is Healthy Environment?
Answer
Healthy and hygienic environment means protection from pollution, so that individual can live quality life.
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Question 401 Mark
Mention consumer rights.
Answer
Consumer right are for
  • Safety.
  • Information.
  • Selection.
  • Redressed.
  • Representation.
  • Consumer education.
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Question 421 Mark
In which court public interest litigation be filed?
Answer
Public interest litigation can be filed in the supreme court.
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Question 431 Mark
Which things are influenced by advertisement?
Answer
Advertisement influences habits of the people of society, their life style, ideology, food habit, dress sense, etc.
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Question 441 Mark
Towards whom business holds social responsibility?
Answer
Business holds social responsibility towards various groups having interest in business.
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Question 451 Mark
How many layer $($Level$)$ commission is set up for redressal of disputes?
Answer
For redressed of dispute three layer commission is setup
  • District level forum.
  • State level forum.
  • National level forum.
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Question 461 Mark
Give full form of the following abbreviations : $\text{CERC, CPC, VOICE, CGSI, CUTS, CCC, NCH.}$
Answer
The full form of abbreviations :
  • $\text{CERC :}$ Consumer Education And Research Center.
  • $\text{CPC :}$ Consumer Protection Council.
  • $\text{VOICE :}$ Voluntary Organisation In Interest of Consumer Education.
  • $\text{CGSI :}$ Consumer Guidance Society of India.
  • $\text{CUTS :}$ Consumer Utility And Trust Society.
  • $\text{CCC :}$ Consumer Co – Ordination Council.
  • $\text{NCH :}$ National Consumer helpline.
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1 Marks Each - OCM STD 12 Commerce Questions - Vidyadip