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50 questions · timed · auto-graded

Question 11 Mark
What are the modern means of Communication?
Answer
The modern means of communication includes oral and written messages, telephone, fax, internet, mobile phone, sms, telex etc.
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Question 21 Mark
What is the effect of distrust and fear on communication?
Answer
Every messege of communication is perceieved with doubt.
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Question 31 Mark
What do you mean by Profit-Sharing?
Answer
Surplus profit of the business is the result of the joint efforts of the workers and owners. So, when a worker get a definite proportion of profit other than their salary in the form of money it is called profit-sharing.
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Question 41 Mark
Which need is considered to be the most preferred need according to Maslow’s Hierarchy?
Answer
Food is the basic need to sustain the body so, it is the most preferred need according to Maslow’s Hierarchy.
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Question 51 Mark
Which function is compared as a Supervision Function?
Answer
Supervisior’s function is compared as that of a friend, philosopher and guide of the employees.
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Question 61 Mark
Who implements the decision taken as per Planning and Organization?
Answer
Direction i.e. the one who directs.
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Question 71 Mark
Which needs are included in Physiological Needs?
Answer
Physiological needs includes food, water, clothing, shelter etc.
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Question 81 Mark
Define Direction.
Answer
Direction means to guide the workers, make them aware of the work, and supervise them and to maintain their enthusiasm for the work.
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Question 91 Mark
Why should the evaluation of communication system to be done time to time?
Answer
Time to time evaluation of communication system should be done so as per the changing situation, changes can be made in the system and its tools.
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Question 101 Mark
What should be done to stop delay in communication?
Answer
Communication channel should be shorter as much as possible so that the flow of information will not stop and there will not be delay in communication.
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Question 111 Mark
When does the communications conceal the correct information?
Answer
When the past experience has shown that it has resulted in adverse consequences and punishment then, keeping that experience in mind, communicate conceals correct information.
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Question 121 Mark
In which circumstances communicator give wrong, unclear and incomplete information?
Answer
Before sending the information, if the order of information is not planned and not clear about which information is to be sent and to whom, in that circumstance communicator give wrong unclear and incomplete information.
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Question 131 Mark
Which human limitations affects the communication?
Answer
Fear, feelings, anger etc. Matters affect the communication.
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Question 141 Mark
State the tools of Audio Communication.
Answer
Audio communication can be done through tape recorder, radio, telephone, telegram. Etc.
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Question 151 Mark
State the tools of Silence Communication.
Answer
Silence communication includes tools like silent agreement, silent disagreement, gesture etc.
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Question 161 Mark
State the tools of Audio-Visual Communication.
Answer
Audio-visual communication includes tools like film, television, internet, computers, video-cassette.
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Question 171 Mark
State the tools of Visual Communication.
Answer
The tools of visual written communication include map, pictures, figures, graph, colors, symbols, signs etc.
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Question 181 Mark
What are the tools of Written Communication?
Answer
The tools of written communication newspapers, magazines, pamphlets, advertisement, letter writing, manuscript, e-mail etc.
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Question 191 Mark
State the tools of Oral Communication.
Answer
Oral communication include conversation, discussion, dialogue, talk, lecture, group discussion etc.
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Question 201 Mark
Who is the key persons between the top level management and the workers?
Answer
Supervisor id the key person between the top level management and the workers.
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Question 211 Mark
State the types of communication as per the form.
Answer
As per the form there are two types of communications
  • Formal
  • Informal
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Question 221 Mark
State the methods of communication.
Answer
Different methods of communication are oral, written, visual, Audio-visual and silence.
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Question 231 Mark
Which information are sent by top managers to the middle and bottom level management?
Answer
Top managers sent the necessary information regarding objectives, policy, methods, procedure and results to the middle and bottom level management.
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Question 241 Mark
Give meaning of communication as per New Mann and Summer.
Answer
As per New Mann and Summer, “communication is an exchange of facts, ideas, opinion or emotions by two or more persons.”
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Question 251 Mark
When does the leadership become ineffective and useless?
Answer
Leadership becomes ineffective and useless if leader and his subordinate’s interests are at variance.
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Question 261 Mark
Give the definition of leadership according to Dr.George Terry.
Answer
According to Dr.George Terry, “Leadership is the quality of influencing others to work willingly for the realization of specified goal.”
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Question 271 Mark
What is the result of honoring the employee or worker by giving prize?
Answer
Honoring workers or employees by giving prize boost encouragement, zeal and efficiency of worker.
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Question 281 Mark
What is Sales Commission?
Answer
Employees related to sales are paid financial incentives as per their achievement in the sales, as a part of encouragement. It is called sales commission.
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Question 291 Mark
Which matters get increased by giving promotion to the employee?
Answer
There is an increase in authority, responsibility, duties and salary as well as efficiency of the staff $($employees$)$ and morale is boosted by the promotion.
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Question 301 Mark
What is Promotion?
Answer
The process of placing the staff $($employees$)$ in a higher and beneficial position is known as promotion.
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Question 311 Mark
Which matters are included in esteem and status needs?
Answer
Esteem and status need includes one’s self appraisal, the respect from colleagues or officers, achieving higher position and status, gaining reputation in the society.
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Question 321 Mark
What is motivation according to Jucious?
Answer
Every human being’s mental status is different so, the need of internal inspiration is different in different human beings.
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Question 331 Mark
Why is the need of internal inspiration of every human different?
Answer
Motivation is the act of stimulating someone or oneself to get the desired course of action.
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Question 341 Mark
What are the inspiring factors for Motivation?
Answer
Financial incentives, non financial incentives, amenities, unsatisfied needs etc. Inspires for motivation.
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Question 351 Mark
Which matters are included in the safety needs?
Answer
Safety needs includes physical safety, job safety, safety against risk, regularity of wages etc.
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Question 361 Mark
Which term are included in the motivation?
Answer
Motivation includes different terms like need, motive, desire, emotion, aim, choice, will-power, eagerness, temptation etc.
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Question 371 Mark
Who is called Supervisor?
Answer
The one who does the observation of the work done by the workers and foremen is called supervisor.
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Question 381 Mark
Which matters are included in the communication?
Answer
Communication includes giving orders and instructions, receiving reports, attending complains and solving them etc.
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Question 391 Mark
What is Reporting?
Answer
The process of providing necessary information from bottom level to top level in the form of report is called reporting.
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Question 401 Mark
Which qualities are included in the psychological qualities of a leader?
Answer
Psychological qualities like pleasant personality, zeal, courage, sense of co-operation, fact, interest in work, affection, patience are included.
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Question 411 Mark
Which physical qualities are required to become a good leader?
Answer
To become a good $($impressive$)$ leader one should have good health, physical structure, attractive physique, cheerful nature etc.
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Question 421 Mark
Which kind of person can become a leader?
Answer
A leader is having some in-bore qualities, while some qualities, while some qualities are cultivated. Such a skillful person can only become a leader.
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Question 431 Mark
What a man expects to satisfy his social needs?
Answer
Man always expects love and affection from his family, relatives and society to satisfy his social needs.
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Question 441 Mark
What a man can do to satisfy his safety needs?
Answer
A man can take some measures like he takes insurance, opens the saving accounts either in bank or post office to satisfy his safety needs.
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Question 451 Mark
How does directing make the controlling function easy?
Answer
Directing reduces the chance of work related mistakes and errors. Therefore it becomes easy to get the work from employees as per decided targets. Thus, it makes controlling function easy.
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Question 461 Mark
How is the efficiency of workers increased through direction?
Answer
Directing clarifies the function of employees, their authority and responsibility. Thus, efficiency of workers increases.
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Question 471 Mark
With which managerial function is the directing associated?
Answer
Directing is associated with various managerial functions such as planning, organizing, staffing, co-coordinating, communication and controlling.
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Question 481 Mark
Why it is necessary to give incentives to the employees?
Answer
To get more efficient work from the employee , incentives are given to them.
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Question 491 Mark
Why direction is considered as continuous process?
Answer
Direction is provided to the employees regarding functions, procedure and interpretation of policy. This function goes on continuously. Thus, directing is considered as continuous process.
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Question 501 Mark
How is the function of directing performed at the Bottom Level?
Answer
Top level managers direct departmental officers regarding target, policy and administrative matters of the business unit.
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1 Marks Each - OCM STD 12 Commerce Questions - Vidyadip