Question 15 Marks

Group ‘A’	Group ‘B’
(a) Correspondence	(1) Greeting to the recipient of the letter
(b) Salutation	(2) Message not included in the body of the letter
(c) Postscript	(3) Non-verbal communication
(d) Hand gestures	(4) Introduction of the sender
(e) Conciseness	(5) Written communication
	(6) Inside address
	(7) Brief matter
	(8) Other documents attached
	(9) Verbal communication
	(10) Heading

Answer

Group ‘A’	Group ‘B’
(a) Correspondence	(5) Written communication
(b) Salutation	(1) Greeting to the recipient of the letter
(c) Postscript	(2) Message not included in the body of the letter
(d) Hand gestures	(3) Non-verbal communication
(e) Conciseness	(7) Brief matter

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