Controlling — Business Studies STD 12 Commerce — Question

What is critical point control?
OR
Mr. Saurabh kumar is a production manager in a big manufacturing company. He found that refreshment expenses have increased by 15% and cost of production has increased by 5%. Out of the two deviations, which deviation needs immediate attention?

‘Various tools of promotion are used by the marketer to promote their products.’ Name and explain any one most commonly used sales promotion tool of promotion by the marketer.

Product is a bundle of utilities? Do you agree? comment.

Rajender has been running a successful business of manufacturing traditional wedding wear for women including sarees and lehengas. His friend Surinder who is engaged in the business of providing web designing solutions to his clients, suggests him to explore the option of selling his products online. Rajender agrees to his suggestion and decides to venture into online business, keeping in view the various e-commerce regulations in order to avoid imposition of any penalty. In order to facilitate the sale of his products, Rajender decides to offer multiple payment options such as cash on delivery, credit or debit card transactions, net banking to the buyers etc.
In context of the above case :

1. Identify the two different types of plans mentioned in the above paragraph that relate to the online portal that Rajinder intends to startby quoting lines from the paragraph.
2. Distinguish between the two types of plans as identified in part (a).

Fayol points out the danger and costs of unnecessary labour turnover in one of his 'principles'. Name and explain the principle.

Why is there a need of motivating employees?
OR
Why a manager thinks that motivation is the only source to stimulate employees?

For buyers of consumer durable products, what ‘customer care services’ would you plan as a manager of a firm marketing new brand of motorcycle, Discuss.

“Management is intangible.” Comment.

What is meant by recruitment of employees?

State any three features of planning function of management.