Planning — Business Studies STD 12 Commerce — Question

The General manager of a reputed organisation, Mr. Agastaya Lokhande, made the following announcement at the Annual General Meeting of the company- “When we think of a brand, we think of reputation, but the reputation is made or broken by the quality of products and customer representation. If people are miserable, they can't give their best work and the brand suffers. On the contrary, positive results can be observed if there is job satisfaction, effective and efficient functioning.”
(I) Identify and explain the feature of management discussed by Mr. Agastaya in his announcement.
(II) Explain any three reasons that make management important to any organisation.

Distinguish between Policies and Objectives.

What is the meaning of training? What are its chief objectives?

State any four reasons why training is needed in any organisation.

Explain policy and procedure as types of plan.

Explain the concept of ‘Business Environment’ and any three features of it.

What are the responsibilities of a consumer?

State any four advantages of formal organisation.

Vastra Ltd. is engaged in the manufacturing of apparel. Over the years, it has became a popular brand due to its good product quality and exclusive designing. The company plans to open its own retail showrooms in metropolitan cities in India. In order to meet its financial needs it has offered for subscription an IPO of Rs.4 lakh equity shares in the price band of Rs.430 - Rs.445 each. As per the guidelines of SEBI, the company has provided a complete disclosure of the relevant details in its prospectus.
a. Identify and explain the right of the consumer being fulfilled by the directives of SEBI in the above mentioned case.
b. Briefly explain any two points highlighting the importance of consumer protection from the point of view of the businessmen.

Explain ‘Procedure’ and ‘Programme’ as types of plans, with a suitable example.