Business Communication Skills of a Secretary — Secretarial Practice STD 11 Commerce / Arts — Question

Modes of electronic device:
(a) E-mail:
It means sending messages through the internet. An E-mail has made businesses come closer to their customers. It also saves time for writing letters, posting a letter, etc.

(b) Websites:
It is a set of interconnected web pages which are located on a single web. It contains the information provided by the owner of the website. It can be accessed through the internet or through a private local area network. Each website has a unique internet address called “Uniform Resource Locator”(URL).

(c) Social media network:
It is a very popular online interactive group created by using mobile and web-based technologies. It helps the business organization to interact with the consumers and communicate about their products and services.

(d) Video-conferencing:
It can be done through computers by providing a video link between two or more people. The participants can see and hear each other while communicating and can also display visual data also.