Planning — Business Studies STD 12 Commerce — Question

In order to streamline the selection procedure, so as to minimise the margin of errors, certain tests are carried out that attempt to measure the characteristics of individuals. Explain any four such tests.

Sanket, after completing his entrepreneurship course from U.S.A. returned to India and started a coffee shop ‘Fioma Coffee’ in a famous mall in Mumbai. The speciality of the coffee shop was the special aroma of coffee and a wide variety of flavours to choose from. Somehow, the business was neither profitable nor popular. Sanket was keen to find out the reason. He appointed Riya, an MBA from a reputed management institute as a manager to find out the causes of the business not doing well.
Riya, took a feedback from the clients and found out that though they loved the special unique aroma of coffee but were not happy with the long waiting time being taken to process the order. She analysed and found out that there were many unnecessary obstructions which could be eliminated. She fixed a standard time for processing the order. She also realised that there were many flavours whose demand was not enough. So, she also decided to discontinue the sale of such flavours. As a result, within a short period Riya was able to attract the customers.
Identify and explain any two techniques of scientific management used by Riya to solve the problem.

Identify the principles of management violated in the following cases and explain them.

1. Manav, a manager, speaks to people at all levels, including his as well as other departments.
2. Manav, a manager, expects his subordinates to work for personal satisfaction and contentment, without any monetary reward.
3. Manav, a manager, expects that his subordinate produces instant results, without giving him sufficient time to settle in the new environment.
4. Manav, a manager, is not strict with his employees regarding timings and targets of work.

What are semantic barriers of communication?

'In to-day's commercial world, the Stock- Exchange performs many vital functions which leads the investors towards positive environment.'Explain how by giving any four reasons.

Give any four points of difference between advertising and personal selling.

Radhika opens a jewellry showroom in Jaipur after completing a course in jewellry designing. She has employed eleven persons in her showroom. For greater productivity, she divides the work into small tasks and each employee is trained to perform his/her specialised job. The sales persons are allowed to close a deal with a buyer by giving a maximum of 10% discount, whereas the decision to give any further discount rests with Radhika as the final authority. In the earlier days of starting of the business, five of her employees were asked to put in extra hours of work. In return she had promised to give them a special incentive within a year. Therefore, after six months when the business was doing well, she awarded a cash bonus to each of these employees to honour her commitment. However, when it comes to settling the conflicts among her employees, she tends to be more biased towards her female employees.
In context of the above case :

1. Identify and explain the various principles of management that are being applied by Radhika by quoting lines from the paragraph.
2. Identify and explain the principle of management which is being violated by Radhika by quoting lines from the paragraph.
3. State any one effect of the violation of the principle of management by Radhika as identified in part(b) of the question.

“Some learning opportunities are designed and delivered to improve skills and abilities of employees whereas some others are designed to help in the growth of the individuals in all respects”.

‘Supervision is an important element of directing function’. Explain any four reasons in support of the above statement.