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Communication. E-Commerce and Outsourcing — OCM STD 11 Commerce — Question

Gujarat BoardEnglish MediumSTD 11 CommerceOCMCommunication. E-Commerce and Outsourcing2 Marks
Question
Explain the requirement of Business Process Outsourcing $(BPO).$
✓

Answer

  • Business process outsourcing includes
    • Back office outsourcing functions like billing, purchase data entry like internal functions
    • Front office outsourcing functions like marketing, technical support, services related to customers etc.

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