OCM 2 Marks Each

• Business process outsourcing includes
  • Back office outsourcing functions like billing, purchase data entry like internal functions
  • Front office outsourcing functions like marketing, technical support, services related to customers etc.

When a company or individual hands over some of its processes or works to another company or a professional group it is called outsourcing or business process outsourcing.

E-commerce means electronic commerce, in which trade is conducted through electronic gadgets and media.

• Purchaser and seller do not come in direct contact with each other and make transaction.
• Both the parties are unknown to each other.
• Purchaser finds risk in Payment before purchase and the seller also feels it risky to deliver goods before receiving payment.

• Business units get subsidiary works done through outsourcing.
• And in the spare time such units take almost care of customer satisfaction and provide the highest quality service to their customers.
• As a result, business unit makes more profit.

• Details like name, address, bank account number, phone number, e-mail address, and password should be kept secret.
• But due to online all these details are known to all.
• Its misuse is likely to be done so password should be changed periodically.

• In the current time competition is increasing. Technology changes very fast. Government policy changes at anytime.
• Due to all these factors with the passage of time, investment of business unit turns useless and economic loss occurs.
• Through outsourcing this risk reduces.

• To avoid risks of online transactions, complete verification of identity and address of the customer is required.
• Consumers also are advised to purchase from reliable and popular and prestigious website only.

• Payment for on-line shopping is made in the following modes.

• • Cash on delivery
  • Through cheque
  • Net banking transfer
  • Through Credit Card.
  • Through Debit Card.
  • Through digital cash.

• In non-verbal communication without having used any word only gestures, body language, physical postures, facial expressions, eye indication, artistic song, instrument, dance, sculpture maps, siren, salute, paintings are used for communication.

• In the process of communication, sender of information collects information from one source in any form and through proper media or way sends it to another party.
• The receiver interprets the message received and responds to it .
• it is called two-way process because there is mutual interaction of information, ideas, emotions, sentiments and suggestions.

• Communication is such type of process in which knowledge, through, idea, understanding, emotions, information, feelings and attitudes are spread through proper media which impresses the receiver of information and changes the behavior.
• Thus relations are established and maintained.

• For online dealings first of all
  • Stage of advertisement prior to purchase/sale.
  • Condition and price determination of purchase/sale.
  • The stage of payment are included.

Through speedy process of communication on internet quick solution of the problems of the price of product, quality of goods etc.

Computer network can be very close in the room of a building, or spread in various offices in a vast area, and it can be in the area covering farthest area of the world.

• For combined use of resources and information, internal linking of two or more computers is called computer network.

• There are six stages of the process of communication. They are as under:
• To formulate message
• To select media.
• To send message
• To accept message
• To interpret message
• To respond to message.

• The price of one type of rice is different at various places.
• The price is collected from different places is called (Data), the base material. On comparison we come to know whose price is the highest and whose is the lowest.
• This conclusion is ‘Information’

• BPO makes corporate employees free from the responsibilities of subsidiary work of daily routine.
• These employees can concentrate more on production activities and become more customer centric.

• The main motive of every company is to reduce expense. India and China are thickly populated countries.
• Here for the same type of work resources are available for cheaper rates.
• so they are preferred for business process outsourcing.