PRICE RISE AND CONSUMER AWARENESS. — Social Science STD 10 — Question
Gujarat BoardEnglish MediumSTD 10Social SciencePRICE RISE AND CONSUMER AWARENESS.4 Marks
Question
Explain the rights and duties of the consumer.
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Answer
Consumer Protection Act, $1986$ has conferred the following rights of the consumers:
Right to safety: Consumer has right to be protected if the commodity or service is dangerous or harmful to health. They also have right to lodge a complaint if anybody creates pollution.
Right to be informed: Consumers must be provided complete information about quality, purity, price, quantity and the standard of goods and preference.
Right to choose: Consumers have the right to make a choice from variety of goods and services as per their purchasing power and preference.
Right to be heard/represented: Arrangements are made so as to make the concerned party hear the views of the consumers either by themselves or through their representative.
Right to seek redressal: Consumers have a right to seek redressal of their grievances related to price and quality of goods and services. They have a right to ask the seller or the manufacturer to repair or replace the defective goods. They can approach the District Forum, the State Commission and the National Commission for the redressal of then- grievances. Right to consumer education: Consumers have right to receive education regarding all matters connected with their interests.
The duties of the consumers are as follows:
To be quality conscious and aware of rights to restrict business malpractices.
To beware of misleading advertisements.
To insist on a bill, a receipt and guarantee/warranty card by the seller.
To compare the quality, price, durability, after-sale service, etc. of the products.
To inspect carefully variety of goods and make the best choice.
To purchase the product only in sufficient quantity and be aware that the other consumers too need these products.
To participate in consumer education activities, form consumer’s organization at the local level and protect the rights of the consumers.
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