Unit 4 Ch 5 : Consumer Rights — Social Studies STD 10 — Question

Cosumer awareness must be spread among consumers to avoid exploitation, this can be done through the help of media, by showing advertisements and rights of the people on the television. Other then that there can be multiple ways to do that:

1. Legislative step:

Various Acts have been formed, the most important Act is:

1. Consumer Protection Act, 1986: To solve the consumer grievances in a speedy, simple & inexpensive manner. Under this three types of courts have been established.
2. Separate departments for consumer welfare have been established in both central and state government.

2. Administrative steps:

1. Public distribution system (PDS) has been established for preventing the exploitation of consumers.
2. Government tries to prevent illegal ways of making profit like hoarding and black marketing.

3. Technical steps:

Government has established various agencies for developing standard for various products and to check and certify the products according to the standards. In India, two agencies are responsible for it.

1. BIS or Beureau of Indian standards: Sets the standards for industrial products, checks them and certifies them with ISI mark. Through regular surveillance and taking samples both from market and factories ensures the standards of the products.
2. Agmark: Established under the Ministry of Agriculture is responsible for certifying the food and agricultural products.