How can consumers use their 'Right to Seek Redressal'? Explain wi… - Vidyadip

Question

How can consumers use their 'Right to Seek Redressal'? Explain with example.

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Answer

It is defined a the right to seek compensation due to damage caused by unfair trade practices and exploitation. The compensation awarded depends on the degree of damage. Consumers have the right to get their claims settled in their favour in case of being cheated and exploited by the producers. Under the Consumer Protection Act 1986, a three tier judicial system has been formed. This act provides establishment of consumer disputes redressal agencies at district, state and national level. Consumers can invoke their right to redressal and right to represent. We may give the example of a person who is dissatisfied with services provided by say MTNL, BSNL, or Airtel and thereafter files a case at the consumer court.

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