Organising — Business Studies STD 12 Commerce — Question

What is meant by ‘Decentralization’?

‘Anything minus management is nothing’. Here what is the meaning of ‘nothing’?

Who is a customer?

What is the concept of 'Consumer Protection'?

Give any two objectives of organising.

Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to Choose.

Give two examples of convenience products.

Explain in one sentence how direction initiates action in management.

State any six reliefs available to a consumer under the Consumer Protection Act, 1986.

Himanshu purchased a new car from 'Galaxy Motors' for 25 lakhs. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and first service had already been availed on this car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it.
Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer.