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Directing — Business Studies STD 12 Commerce — Question

CBSE BoardEnglish MediumSTD 12 CommerceBusiness StudiesDirecting6 Marks
Question
State any five semantic barriers to communication in an organization.
✓

Answer

Semantic Barrier to Communication:
  1. Badly Expressed Message: Because of the obscurity of language there is always a possibility of wrong interpretation of the messages. This barrier is created because of the wrong choice of words, in civil words, the wrong sequence of sentences and frequent repetitions. This may be called linguistic chaos.
  2. Symbols or Words with Different Meanings: A symbol or a word can have different meanings. If the receiver misunderstands the communication, it becomes meaningless. For example, the word ‘value’ can have different meanings in the following sentences:
  1. What is the value of computer education these days?
  2. What is the value of this mobile set?
  3. I value our friendship.
  1. Faulty Translation: A manager receives much information from his superiors and subordinates and he translates it for all the employees according to their level of understanding. Hence, the information has to be moulded according to the understanding or environment of the receiver. If there is a little carelessness in this process, the faulty translation can be a barrier in the communication.
  2. Unclarified Assumptions: It has been observed that sometimes a sender takes it for granted that the receiver knows some basic things and, therefore, it is enough to tell him about the major subject matter. This point of view of the sender is correct to some extent with reference to the daily communication, but it is absolutely wrong in case of some special message.
  3. Technical Jargon: Generally, it has been seen that the people working in an enterprise are connected with some special technical group who have their separate technical language. Their communication is not so simple as to be understood by everybody. Hence, technical language can be a barrier in communication. This technical group includes industrial engineers, production development manager, quality controller, etc.

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