Question
State any three responsibilities that a consumer should keep in mind while purchasing, using and consuming goods and services.

Answer

Responsibilities of the consumer to safeguard his interests:
  1. Be aware about various goods and services available in the market so that an intelligent and wise choice can be made.
  2. Buy only standardised goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO/ FSSAI mark on food products, Hallmark on jewellery etc.
  3. Learn about the risks associated with productsand services, follow manufacturer’s instructions and use the products safely.
  4. Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.
  5. Assert yourself to ensure that you get a fair deal.
  6. Be honest in your dealings and choose only from legal source and discourage unscrupulous practices like black-marketing, hoarding etc.
  7. Ask for a cash memo on purchase of goods or services. This would serve as a proof of the purchase made.
  8. File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed. Do not fail to take an action even when the amount involved is small.
  9. Form consumer societies which would play an active role in educating consumers and safeguarding their interests.
  10. Respect the environment by avoiding waste and littering as it contributes to pollution.

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