Consumer Protection Business Studies - Consumer Protection

'Jago Grahak Jago' is the publicity campaign undertaken by government in eleventh five year plan to:

Caveat Venditor implies:

Samaya purchased a watch from a Titan Gallery. As a proof of purchase, what she should ask for?

In what way the objective of consumer protection can be achieved?

Bhagwati Enterprises is a company engaged in the marketing of air-conditioners of a famous brand. The company has a functional structure with four main functions - Purchase, Sales, Finance and Staffing. As the demand for the product grew, the company decided to recruit more employees.
Identify the concept which will help the Human Resource Manager to find out the number and type of personnel available so that he could decide and recruit the required number of persons for each department.

Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.

Himanshu purchased a new car from 'Galaxy Motors' for 25 lakhs. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and first service had already been availed on this car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it.
Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer.

Give any one responsibility of a consumer in addition to obtaining cash receipt while purchasing a washing machine.

State how ‘Self-regulation by business’ acts as a means of Consumer Protection.

What is meant by a 'consumer' as per the provisions of Consumer Protection Act, 1986?

State any three functions performed by consumer organizations for protection and promotion of interests of consumers.

Explain the following Rights of Consumers:

1. Right to Safety
2. Right to be Heard.

State any three points of importance of consumer protection from the point of view of consumers.

Explain the following Rights of Consumers:

1. Right to Consumer Education.
2. Right to Choose.

Explain any two points of importance of ‘consumer protection’ from the point of view of business and any two points from the point of view of consumers.

Explain the concept of ‘consumer protection’ and any three points of importance from the point of view of consumers.

Explain the following ‘Rights of Consumers’:

1. Right to be informed.
2. Right to seek redressal.

Explain The following ‘Rights’ of consumers:

1. Right to be Heard.
2. Right to seek Redressal.

Explain any four responsibilities of the consumer to safeguard his interests.

‘RO Youth Club’ organised a visit of its members to an Old Age Home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the Old Age Home were not hygienic. So, the RO Youth Club members decided to clean the premises. During their cleanliness drive, they realised that the Old Age Home also required pest control. But some of the inmates of the Old Age Home were reluctantfor it because they believed that the pest control may create health problems for them. RO Youth Club, therefore, decided to provide ethical, safe and odourless pest control. They showed to the inmates of the Old Age Home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest control was carried out. The effect of the pest control started wearing off after a fortnight. RO Youth Club contacted the pest control company which kept on postponing their visit. After waiting for a month, RO Youth Club filed a case in the consumer court. The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company.

1. State any six directions that might have been issued by the court.
2. Identify any two values that are being communicated by RO Youth Club to the society.

Reena purchased one litre of pure Desi Ghee from a shopkeeper. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed that the Ghee is adulterated. State any six reliefs available to Reena, if she complains and the Consumer Court is satisfied about the genuineness of the complaint.

Briefly, explain any three rights of a consumer available under the Consumer Protection Act, 1986.

What is the meaning of ‘training’? Explain any four needs of training.

Briefly, explain the different methods of training.

There are _________ State Commissions and _________ District commissions in India.

If the aggrieved party is not satisfied with the order of a redressal agency, under the act, he can appeal before another higher agency within ____________ days of passing the oder.

A compliant, when the value of goods/ service, along with compensation claimed does not exceed ___________ are made in the appropriate District Forum.

An order passed by National Commission in a matter of its original jurisdiction can be appealed before the ___________.

A consumer must check _________ mark for electrical goods, _________ mark on food products and _________ mark on jewellery.

State whether the following statement are true or false.A complaint can to be made to a District Forum when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs.

Consumer protection is not important for businessmen. (True/ False)​​​

Business associations act as a means of consumer protection. (True/ False)

Consumer protection is important for consumers. (True/ False)​​​

State whether the following statement are true or false.Consumer protection has a moral justification for business.