Planning — Business Studies STD 12 Commerce — Question

Name the function of management which involves leading, influencing and motivating employees to perform the tasks assigned to them.

Who is a consumer?

Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to seek redressal.

Give an advantage and disadvantage of vestibule training.

Sachin Computers Ltd. is a leading company in Computer Technology and IT services. The Chief Executive Officer of the company attributes the success of the Company to its managerial team spirit, which have helped to handle rapid changes in technologies and to transform threats into opportunities. Like any other business enterprise profits are important for survival and growth of Sachin Computers Ltd. The management of the company believes that a satisfied employee creates a satisfied customer, who in turn creates profits that leads to satisfied shareholders.
Identify and explain the objective of the company discussed in the above para. Also quote the line for the identified objective.

Anyone can be called a manager irrespective of the educational qualification possessed. Why?

What is encoding of a message?

Radha found a worm crawling out of newly opened tetra pack of a juice manufactured by a reputed company, Zest, Ltd.. She went back to the shopkeeper from whom the pack was purchased who directed her to call up the customer care centre. When all her efforts failed,she went to a consumer activist group to seek help. The group decided to help Radha and take measures to impose restrictions on the sale of the firm's products of the particular batch and urge customers to refrain from buying the products of the company. Zest Ltd. lost its image in the market. The CEO gives the responsibility of bringing back the lost image of the company to a Manager.(a) Identify the concept of Marketing Management which will help the manager getting the firm out of the above crisis.(b) Also explain the role of above identified concept by stating any two points.

A Manager increased the production target from 500 units to 700 units per month but the authority to draw raw material was not given by him. The employees were not able to meet the new target. Who should be held responsible for this and which principle has been violated here? Explain.

A manager enhances the production target from 500units to 700units per month but the authority to draw raw material was not given by him. The production manager could not achieve the revised production target. Who is responsible and which principle was violated?