Planning — Business Studies STD 12 Commerce — Question

What is the objective of the Consumer Protection Act, 1986?

‘Product is a mixture of tangible and intangible attributes.’ Discuss.

State three techniques that have been developed through research and refinement of management principles.

Malini is a well-known businesswoman in the field of publishing. She owes the success of her business to her own education in business management and her team of certified management consultants. Therefore, she decides to send both her children Darshit and Pihu abroad to acquire a degree in business management in their individual area of expertise. She feels that all over the world there is marked growth in management as a discipline, but still it is not considered to be a full-fledged profession for certain reasons.

1. Explain the reasons because of which Malini considers management as a discipline.
2. Critically examine the various reasons because of which management is not considered to be a full-fledged profession.

Samir Gupta started a telecommunications company, ‘Donira Ltd.’, to manufacture economical mobile phones for the Indian rural market with 15 employees. The company did very well in its initial years. As the product was good and marketed well, the demand of the products went up. To increase production, the company decided to recruit additional employees. Samir Gupta, who was earlier taking all the decisions for the company, had to selectively disperse the authority. He believed that subordinates are competent, capable and resourceful and can assume responsibility for the effective implementation of their decisions. This paid off and the company was not only able to increase its production but also expanded its product range.

1. Identify the concept used by Samir Gupta through which he was able to steer his company to greater heights.
2. Also explain any three points of importance of this concept.

What is directing? Name the elements of directing.

Explain any three qualities of a good brand name.

From the business aspect, what is the need of studying political environment?

Explain the importance of interviews in selection process.

Enumerate any three functions of a General Manager.