Customer: Good morning. I bought this mixer from your shop yesterday, but it’s not working properly.
Shopkeeper: Good morning. I’m sorry to hear that. May I see the bill?
Customer: Here it is. I would like to exchange this defective piece.
Shopkeeper: I understand, but as per our shop policy, we do not exchange goods once sold.
Customer: But it’s defective! I used it just once.
Shopkeeper: I agree, but I can arrange for repair or service. Exchange is not possible.
Customer: That’s disappointing. I expected better service.
Shopkeeper: I apologise for the inconvenience. Please leave it here, and I will ensure it gets repaired quickly.