Business Studies 1 Marks Question

Bhagwati Enterprises is a company engaged in the marketing of air-conditioners of a famous brand. The company has a functional structure with four main functions - Purchase, Sales, Finance and Staffing. As the demand for the product grew, the company decided to recruit more employees.
Identify the concept which will help the Human Resource Manager to find out the number and type of personnel available so that he could decide and recruit the required number of persons for each department.

Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.

Himanshu purchased a new car from 'Galaxy Motors' for 25 lakhs. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and first service had already been availed on this car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it.
Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer.

Give any one responsibility of a consumer in addition to obtaining cash receipt while purchasing a washing machine.

State how ‘Self-regulation by business’ acts as a means of Consumer Protection.

Why is consumer protection important for businessmen? Give anyone reason.

Which Act of consumer protection provides safety to consumers against deficient services?

What is meant by ‘Right to choose’ to a consumer?

Which claims can be appealable before the Supreme Court under Consumer Protection Act?

Rita wants to buy a packet of juice. As an aware customer, how can she be sure about the quality of juice she plans to buy?

Amrit filed a case against ‘Volvo Ltd.’ in the ‘State Commission’. But he was not satisfied with the orders of the ‘State Commission’. Name the authority to which he can appeal against the decisions of ‘State Commission’,

Manvendra always went to a specific shop to buy all consumable and non-consumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods.
Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.
State the consumer’s right which Manvendra had exercised.

Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market, and new packets with legible tables are soon made available. State the consumer right which Manuj exercised.

On Sonika's birthday, her mother gave her a pair of gold earrings. After one month Sonika observed that the earrings are losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she filed a complaint in the district forum which rejected it. Not satisfied by the decision of district forum, she was very much disturbed and after two months decided to appeal further.Can Sonika appeal against the decision of the district forum? Give reason in support of your answer.

Pragya bought an iron of a reputed brand for Rs 1500 but it caused an electric shock while it was being used. Pragya wants to exercise her ‘Right’. Identify her ’Right’ under which she can be protected.

Under three-tier machinery where can a legal heir or representative of deceased consumer file a complaint when the compensation claimed is Rs 25 lakhs.

Give any one relief available to a consumer who suffers due to consumption of an expired date medicine.

How ‘Business Associations’ act as a means of consumer protection? State.

Why is consumer protection important for consumers? Give anyone reason.

Which Act of Consumer Protection provides for the formation of ‘Consumer Protection Councils’ in every district and State of the country?

What is meant by ‘Right to be heard’ to a consumer?

What is the purpose of enacting the Consumer Protection Act 1986?

Mohit filed a case against ‘Domestic Coolings Ltd.’ in the District Forum, but he was not satisfied with the orders of the District Forum. Where can he appeal further against the decisions of the District Forum?

Ahmed wants to buy an iron. As an aware customer, how can he be sure about the quality of iron?

Give the constitution of the District Consumer Disputes Redressal Forum under the Consumer Protection Act, 1986.

Which kind of appeals can be taken to the Supreme Court?

Consumer has a right to acquire knowledge and to be a well informed consumer throughout life. Which consumer right does it indicate?

Who sets up the state commissions and the district forums?

National commission redresses the grievances of what amount?

Give any one responsibility of a consumer in addition to obtaining a cash receipt while purchasing a washing machine.

To publish a magazine under the title ‘Upbhokta Jagran’ is the example of which consumer right?

Shanu wants to buy an iron. As an aware customer how can he be sure about the quality of iron?

What is meant by ‘Right to be heard’ to a consumer’?

Give two examples of business associations which lay down for their members the guidelines in their dealings with the customers.

Ahmed wants to buy an iron.
As an aware customer how can he be sure about the quality of iron?

Amrit filed a case against ‘Volvo Ltd.’ in the ‘State Commission’. But he was not satisfied with the orders of the ‘State Commission’.
Name the authority to which he can appeal against the decisions of ‘State Commission.’

Give the names of two consumer organisations.

While purchasing, a consumer should keep in mind his responsibilities. Mention one such responsibility.

What is the purpose of enacting the Consumer Protection Act, 1986?

Darshit wants to buy a packet of juice. As an aware customer how can she be sure about the quality of juice he wants to buy?

Rita wants to buy a packet of juice.
As an aware customer how can she be sure about the quality of juice she plans to buy?

Mohit filed a case against ‘Domestic Coolings Ltd.’ in the ‘District Forum,’ but he was not satisfied with the orders of the District Forum.
Where can he appeal further against the decisions of District Forum?

Which Act of consumer protection provides safety to consumers against deficient services?

Which Act of Consumer Protection provides for the formation of 'Consumer Protection Councils in every district and state of the country?

Divya purchased an electronic item through online shopping. At the time of delivery, she found that the item is defected. How can she file a complaint?

Anjali purchased a machine for ₹ 1.5 crore from a company and found it defective. Defect was not rectified in spite of repeated complaints to company. Suggest to him the appropriate authority where he could file a complaint under Consumer Protection Act, 1986.

National commission redresses the grievances of what amount?

What is meant by ‘Right to be informed’ to the consumer?

What is meant by 'caveat venditor'?

Deepak Shah purchased a car for ₹19 lacs from an automobile company and found its engine defective. Despite many complaints the defect was not rectified. He filed a case in the District Forum. But he was not satisfied with the orders of the District Forum and decided to appeal. Suggest him the highest authority where he could appeal if not satisfied again by the decision of the next higher authority.