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Business Studies M.C.Q (1 Marks)

Consumer Protection · CBSE STD 12 Commerce (CBSE - English Medium). 35 questions.

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M.C.Q (1 Marks)

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35 questions · timed · auto-graded

MCQ 11 Mark
'Jago Grahak Jago' is the publicity campaign undertaken by government in eleventh five year plan to:
  • A
    Promote the demand.
  • B
    Protect the seller.
  • ✓
    Protect the interest of consumers.
  • D
    Promote the development of India.
Answer
Correct option: C.
Protect the interest of consumers.
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MCQ 21 Mark
Caveat Venditor implies:
  • A
    Let the buyer beware.
  • B
    Consumer is king.
  • ✓
    Let the seller beware.
  • D
    Seller is king.
Answer
Correct option: C.
Let the seller beware.
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MCQ 31 Mark
When the value of goods and services, along with compensation claimed is more than $₹. 1$ crore, then the complaint can be filed in $........$
  • A
    District Forum.
  • B
    State Commission.
  • ✓
    National Commission.
  • D
    None of these.
Answer
Correct option: C.
National Commission.
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MCQ 41 Mark
Samaya purchased a watch from a Titan Gallery. As a proof of purchase, what she should ask for?
  • A
    Invoice.
  • ✓
    Cash memo.
  • C
    Warranty card.
  • D
    None of these.
Answer
Correct option: B.
Cash memo.
Its a consumer's responsibility to ask for a cash memo on purchase of goods or services. This would serve as a proof of the purchase made.
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MCQ 51 Mark
In what way the objective of consumer protection can be achieved?
  • A
    Self-regulation by business.
  • B
    Business associations.
  • C
    Government.
  • ✓
    All of the above.
Answer
Correct option: D.
All of the above.
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MCQ 61 Mark
Which of the following aims at protecting and promoting the consumer's interest?
  • A
    The Sale of Goods Act $1930$
  • B
    The Trade Marks Act $1999$
  • ✓
    The Consumer Protection Act $1986$
  • D
    The Competition Act $2002$
Answer
Correct option: C.
The Consumer Protection Act $1986$
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MCQ 71 Mark
A responsible consumer must:
  • A
    Exercise his$/$ her rights.
  • B
    Insist on cash memo.
  • C
    Be quality conscious.
  • ✓
    All of these.
Answer
Correct option: D.
All of these.
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MCQ 81 Mark
Which of the following is an association of trade and is engaged in the protection of consumers' interests?
  • A
    $\ce{SEBI}$
  • B
    $\ce{RBI}$
  • ✓
    $\ce{CII}$
  • D
    $\ce{ICICI}$
Answer
Correct option: C.
$\ce{CII}$
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MCQ 91 Mark
The consumer organisation $\ce{VOICE}$ is situated in:
  • ✓
    Delhi.
  • B
    Mumbai.
  • C
    Kolkata.
  • D
    Chennai.
Answer
Correct option: A.
Delhi.
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MCQ 101 Mark
Who among the following can be President of the National Consumer Dispute Redressal Commission?
  • A
    Judge of a High Court.
  • ✓
    Judge of a Supreme Court.
  • C
    Lawyer of a High Court.
  • D
    Lawyer of a Supreme Court.
Answer
Correct option: B.
Judge of a Supreme Court.
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MCQ 111 Mark
Which of the following is a reason why a businessman should lay emphasise on the protection of consumers and their interests?
  • A
    For long$-$term profit maximization.
  • B
    For fulfilling social responsibility.
  • C
    To avoid government intervention.
  • ✓
    All of the above.
Answer
Correct option: D.
All of the above.
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MCQ 121 Mark
The consumer organisation Consumer Guidance Society of India $\ce{(CGSI)}$ is located in:
  • ✓
    Mumbai.
  • B
    Delhi.
  • C
    Chennai.
  • D
    Kolkata.
Answer
Correct option: A.
Mumbai.
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MCQ 131 Mark
Consumer protection act is applicable on:
  • A
    Immovable goods only.
  • B
    Movable goods only.
  • C
    Services only.
  • ✓
    All goods and services.
Answer
Correct option: D.
All goods and services.
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MCQ 141 Mark
Shweta wants to buy a gold ring. As an aware consumer, how can she be sure about the quality of gold ring she is going to buy?
  • ✓
    She should check hallmark on the jewellery.
  • B
    She should check agro mark on the jewellery.
  • C
    She should check $\ce{FPO}$ mark on the jewellery.
  • D
    She can ask from another jewellery.
Answer
Correct option: A.
She should check hallmark on the jewellery.
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MCQ 151 Mark
Mrs. Jain should check the following standardization mark while purchasing a gold ring for her daughter.
  • A
    Agmark.
  • ✓
    Hallmark.
  • C
    $\ce{ISI}$
  • D
    $\ce{FPO}$
Answer
Correct option: B.
Hallmark.
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MCQ 161 Mark
Sumit filed a case against Domestic Cooling $\ce{Ltd}$ in the District Forum but he was not satisfied with the order of the 'District Forum'. Where can he appeal further against the decision of 'District Forum'?
  • A
    State Commission.
  • B
    National Commission.
  • C
    Consumer Committee.
  • ✓
    None of the above.
Answer
Correct option: D.
None of the above.
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MCQ 171 Mark
The Consumer Protection Act$, 1986$ provides $........$ consumer rights.
  • A
    $4$
  • B
    $5$
  • ✓
    $6$
  • D
    $7$
Answer
Correct option: C.
$6$
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MCQ 181 Mark
Which consumer right gives the freedom to business firms to set up their own consumer grievance cell?
  • A
    Right to consumer education.
  • B
    Right to choose to.
  • ✓
    Right to be heard.
  • D
    Right to be informed.
Answer
Correct option: C.
Right to be heard.
The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason, many enlightened business firms have set up their own consumer service and grievance cells.
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MCQ 191 Mark
The electrical goods which are manufactured with substandard products can deprive a consumer of $........$
  • A
    Right to choose.
  • ✓
    Right to safety.
  • C
    Right to be heard.
  • D
    None of these.
Answer
Correct option: B.
Right to safety.
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MCQ 201 Mark
Coka Crackers Ltd, a fire cracker manufacturing company, launched some new products on the eve of Diwali which attracted many customers. To meet the increased demand, the company employed children from nearby villages and in the urgency of work, they ignored to specify safety warnings on packets of crackers. Identify which consumer right is being ignored.
  • A
    Right to choose.
  • B
    Right to be heard.
  • ✓
    Right to be informed.
  • D
    Right to seek redressal.
Answer
Correct option: C.
Right to be informed.
Every consumer has a right to be informed. By not specifying security warning on packets of crackers, Coka Crackers is depriving its customers of their right to be informed about the quality, quantity and hazardous nature of products.
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MCQ 211 Mark
Which of the following is not a function of Non government organisations $\ce{(NGOs)}\ ?$
  • A
    Accelerating consumer awareness.
  • B
    Filing suits, complaints on behalf of consumers.
  • ✓
    Solving personal and marital problems of consumers.
  • D
    Collecting data on different products and testing them.
Answer
Correct option: C.
Solving personal and marital problems of consumers.
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MCQ 221 Mark
The complaints filed in the State Commission are where the value of goods and services, along with the compensation claimed is:
  • ✓
    More than $₹. 20$ lakhs but less than $₹. 1$ crore.
  • B
    More than $₹. 1$ crore.
  • C
    Less than $₹. 20$ lakhs.
  • D
    More than $₹. 10$ lakhs but less than $₹. 20$ lakhs.
Answer
Correct option: A.
More than $₹. 20$ lakhs but less than $₹. 1$ crore.
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MCQ 231 Mark
It is clearly stated in the legal framework of India that the information regarding the product, its content, date of manufacturing, expiry, etc should be printed on the package. Identify the right of consumer highlighted here.
  • A
    Right to be heard.
  • B
    Right to choose.
  • C
    Right to safety.
  • ✓
    Right to be informed.
Answer
Correct option: D.
Right to be informed.
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MCQ 241 Mark
Raman bought a room heater of a reputed brand for $₹. 1,500,$ but it caused an electric shock while it was being used. Raman wants to exercise his 'right'. Identify the ‘right' under which he can be protected?
  • ✓
    Right to seek redressal.
  • B
    Right to be choose.
  • C
    Right to be informed.
  • D
    Right to consumer education.
Answer
Correct option: A.
Right to seek redressal.
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MCQ 251 Mark
A consumer can file a suit in $........,$ when the value of goods and service along with the compensation claimed does not exceed $₹. 20$ lakhs.
  • A
    State Commission.
  • ✓
    District Forum.
  • C
    National Commission.
  • D
    Supreme Court.
Answer
Correct option: B.
District Forum.
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MCQ 261 Mark
Which of the following is the relief available to a consumer under the Consumer Protection Act$, 1986\ ?$
  • A
    To remove the defect in goods or deficiency in services.
  • B
    To replace the defective good with a new one, free from any defect.
  • C
    To refund the price paid for the product or the charges paid for the service.
  • ✓
    All of the above.
Answer
Correct option: D.
All of the above.
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MCQ 271 Mark
Sellers often adopt unfair trade practices to increase the sale of their products. Give few examples of such practices adopted by seller.
  • A
    Misleading advertisements.
  • B
    Fake price stickers on products.
  • C
    Supply of cheap quality product.
  • ✓
    All of the above.
Answer
Correct option: D.
All of the above.
With growing competition and in attempt to increase the sales and market share, sellers often engage in unscrupulous, exploitative and unfair trade practices like defective and unsafe products, adulteration, false and misleading advertising, hoarding, black marketing, etc.
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MCQ 281 Mark
Mr. Surya has purchased a product and found it defective. The seller denied taking it back. Mr. Surya can file complaint under the Consumer Protection Act$, 1986.$ Within how much time, complaint can be filed from the date on which the cause of action has arisen?
  • A
    Within three months.
  • B
    Within six months.
  • C
    Within a year.
  • ✓
    Within two years.
Answer
Correct option: D.
Within two years.
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MCQ 291 Mark
Ms. Jeena wants to buy a mango drink. As a responsible consumer, she should check which mark on the label of the mango drink?
  • A
    $\ce{BSI}$ mark.
  • B
    $\ce{ISI}$ mark.
  • ✓
    $\ce{FPO}$ mark.
  • D
    None of the above.
Answer
Correct option: C.
$\ce{FPO}$ mark.
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MCQ 301 Mark
A complaint can be filed against a seller, manufacturer or a dealer of goods whose goods are $........$ in any manner.
  • A
    Perfect.
  • B
    Flawless.
  • ✓
    Defective.
  • D
    None of these.
Answer
Correct option: C.
Defective.
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MCQ 311 Mark
To publish a magazine under the title "Upbhokta Jagran" is an example of which right of consumer?
  • A
    Right to be informed.
  • B
    Right to safety.
  • C
    Right to be heard.
  • ✓
    Right to consumer education.
Answer
Correct option: D.
Right to consumer education.
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MCQ 321 Mark
In case, the aggrieved party is not satisfied with the order of the district forum, he can appeal in:
  • ✓
    State Commission.
  • B
    High Court.
  • C
    National Commission.
  • D
    Supreme Court.
Answer
Correct option: A.
State Commission.
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MCQ 331 Mark
If the consumer court is satisfied about the genuineness of the complaint, it can issue an order or direction to the opposite party to pay an amount, not less than $........$ of the value of defective goods or deficient services provided, to be credited to the consumer welfare fund.
  • ✓
    $5\%$
  • B
    $10\%$
  • C
    $15\%$
  • D
    $50\%$
Answer
Correct option: A.
$5\%$
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MCQ 341 Mark
The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc. Identify the right of consumer.
  • A
    Right to be informed.
  • B
    Right to be heard.
  • ✓
    Right to seek redressal.
  • D
    Right to consumer education.
Answer
Correct option: C.
Right to seek redressal.
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MCQ 351 Mark
A complaint before the appropriate consumer forum can be filed by:
  • A
    Any registered consumer's association.
  • B
    A legal heir or representative of a deceased consumer.
  • C
    The Central Government or any State Government.
  • ✓
    All of these.
Answer
Correct option: D.
All of these.
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M.C.Q (1 Marks) - Business Studies STD 12 Commerce Questions - Vidyadip