Business Studies 1 Marks Question

Sirajuddin purchased a car for ₹ 15 lakhs from an automobile company and found that its airbags were defective. After many complaints with the company that went unheard, he filed a case in the District Forum. He was not satisfied with the orders of the District Forum. He then appealed before the State Commission and on being dissatisfied with the orders of State Commission, he appealed before the National Commission. Sirajuddin was not satisfied with the orders of National Commission.Suggest him the highest authority where he could appeal against the decision of the National Commission.

Sandeep purchased a Diesel Car for ₹7 lakhs from an Automobile Co. and found that engine is defective. Despite many complaints the defect was not rectified. Suggest him the appropriate authority where he can file the complaint under Consumer Protection Act.

Which consumer right gives the business firm freedom to set up their own consumer services and grievance cell.

"Bhuvan, who was a vegetarian went to a snack bar for having French fries and later found out that it had non vegetarian content. Neither the advertisement nor the packing of the product displaced that the product has non vegetarian content. Will Bhuvan be able to claim compensation, which right of the consumer is violated"?

Who is a consumer?

Suggest any two remedies available under Consumer Protection Act.

Give names of two consumer organisations.

Explain any two points of responsibilities of a consumer.

Name the three consumer grievance agencies.

Can a consumer file a complaint in consumer court without having the cash memo?

Name any two consumer rights.

Anita purchased a book from 'Satish Book Stores'. While reading the book she found that ten pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would change the same. After a week the seller informed Anita that the publisher had refused to change the book.Where can Anita file a complaint against the seller of book? Give reason in support of your answer. Also, explain who is a 'consumer'.

Which Act has replaced MRTP Act?

The earlier approach of Caveat Emptor which means, "let the buyer beware" has now been changed to what?

Name the quality certification mark used in case of food products.

To publish a magazine under the title Upbhokta Jagran is the example of which consumer right?

To publish a magazine on consumer rights is example of which consumer right?

What can serve as a proof of purchase made for filing a complaint against defective goods?

Name two mass media programmes telecasted on T.V. or radio based on consumer awareness.

Name the quarterly journal published by Government of India on consumer awareness.

Name the ministry which introduced eco mark.

What are two major activities of Bureau of Indian Standard Act?

Name the products to which the following quality certification marks are associated
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'Sehaj bought Teak wood furniture for his drawing room from "Akshay Decors" of Kirti Nagar, Delhi for ₹ 4 lakhs. At the time of purchase the firm assured Sehaj about the best quality of the said furniture and gave 2 years warranty stating that if anything goes wrong, the firm shall replace it with a new one or refund the purchase amount. But the dining table and chairs started developing cracks at various places and the polish' became very dull within 30 days of purchase. Sehaj reported the matters to the firm and requested a number of times to replace the furniture. The firm neither paid attention to these requests nor replaced the furniture.(i) Identify the consumer rights which have been violated by the furniture manufacturer.(ii) Where can Sehaj lodge complaint for this?

Name the Consumer Court where the complaint will be filed by the consumer.

Tanya purchased some household goods from a 'General Store'. On reaching home, she found that one face cream, ( ₹ 250) had not been billed. She became happy that, she got it without paying for. After checking the expiry date and other details, she started using it. Her face burnt due to the use of cream.Where should Tanya file the complaint for the cream? Justify.

On the occasion of 'Dhan Teras' Mr. Aakash went to market for purchasing utensils. He bought pressure cooker from a shop. The shop was over-crowded on the festival, so he did not obtain the cash-memo for the purchase and did not check its certification. Next day, his wife used the cooker, which bursted and his wife suffered injuries.(i) Identify and explain the Consumer liabilities which have not been discharged by Mr. Aakash.(ii) Mention the values which have been ignored by the seller as well as of Mr. Aakash.

On securing 95\% marks in class XII, Ram's father gifted him a gold chain. But after 2 months, Ram noticed that the gold chain was loosing the shine. He checked the mark on chain and found that it was not a proper hall mark (BIS). He lodged a complaint in the district forum, which rejected it. Not satisfied by the decision of district forum, he was very much disturbed and after 45 days, he decided to appeal further.Can Ram appeal against the decision of the district forum? Give reasons in support of your answer. Explain feature of district forum.

Name the Consumer Court where the complaint will be filed by the consumer.

Rama, who was a vegetarian, went to a bakery and bought a vanilla cake. On reaching home. She found that it had non-vegetarian content. Neither the advertisement nor the packaging of the product displayed that the product had non-vegetarian content. Will Raman be able to claim compensation? Which right is violated here?

Sonu purchased a medicine from 'Alpha Medical Stores' for his wife who had stomach pain. But even after giving the medicine, wife's condition did not improve and she had to be admitted to a nearby hospital for treatment. Doctors on examination found that the medicines given to Sonu's wife were spurious. Sonu complained about this to 'Alpha Medical Store'. As a result Alfa medical decided to file a complaint against the manufactures in the consumer court. Can Alpha Medical Store lodge the complaint? Give reason.