Consumer Protection Business Studies - Consumer Protection

The Provisions of Consumer Protection act came into force from

Informing consumer about their rights is part of

Informing consumer about the contents of the product, its usage, etc. is part of

Right to safety

If the value of product is ₹10 lakhs the consumer can file case in

Sirajuddin purchased a car for ₹ 15 lakhs from an automobile company and found that its airbags were defective. After many complaints with the company that went unheard, he filed a case in the District Forum. He was not satisfied with the orders of the District Forum. He then appealed before the State Commission and on being dissatisfied with the orders of State Commission, he appealed before the National Commission. Sirajuddin was not satisfied with the orders of National Commission.Suggest him the highest authority where he could appeal against the decision of the National Commission.

Sandeep purchased a Diesel Car for ₹7 lakhs from an Automobile Co. and found that engine is defective. Despite many complaints the defect was not rectified. Suggest him the appropriate authority where he can file the complaint under Consumer Protection Act.

Which consumer right gives the business firm freedom to set up their own consumer services and grievance cell.

"Bhuvan, who was a vegetarian went to a snack bar for having French fries and later found out that it had non vegetarian content. Neither the advertisement nor the packing of the product displaced that the product has non vegetarian content. Will Bhuvan be able to claim compensation, which right of the consumer is violated"?

Who is a consumer?

Rajiv, a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. Do you think he will be able to protect himself by the loss caused due to expired medicine? Give reasons to support your answer.

What is the need for consumer protection?

State any two reliefs that the Consumer court can grant to consumers in case of genuine complaints in each of the following situations:(i) Divya was charged more than the printed maximum retail price (MRP) for a bottle of water.(ii) Clara was sold a car with a defective engine.(iii) Antony suffered injury while using newly bought defective electric heater.

Bhuvan saw an advertisement in the newspaper regarding a steam iron and ordered for the purchase of the same to shopkeeper. What will be his responsibilities as a consumer so that he should not be exploited by the shopkeeper? Write any four such responsibilities.

The consumer must insist on___________.

State Commission entertains complaints of goods or services, whose value__________ exceeds and less than__________.

District Forum entertains complaints for the goods or services, whose value does not exceed____________.

The president and member of National Commission are appointed by_______________.

In district forum, president can be_____________.

NGO's provide workshops, training programmes for educating consumer.(True/False)

CPA is not fruitful for producers.(True/False)

Service provided by a lawyer or doctor are covered under CPA.(True/False)

Resale goods are covered under CPA.(True/False)

NGOs does not take initiative in filing cases in consumer courts in the interest of general public.(True/False)