6 Marks Question

Question 16 Marks

State any two reliefs that the Consumer court can grant to consumers in case of genuine complaints in each of the following situations:(i) Divya was charged more than the printed maximum retail price (MRP) for a bottle of water.(ii) Clara was sold a car with a defective engine.(iii) Antony suffered injury while using newly bought defective electric heater.

Answer

(i) Reliefs that the Consumer court can grant to the customers are: (Any two)(a) To refund the price paid.(b) To pay punitive damages.(c) To discontinue the unfair/ restrictive trade practice and not to repeat the same in future.(d) To pay any amount (not less than $5 \%$ of the value of the bottle of water) to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner.(e) To pay adequate costs to the appropriate party.(ii) Reliefs that the Consumer court can grant to the customers are: (Any two)(a) To remove the defect in engine.(b) To replace the defective engine with a new one, free from any defect.(c) To refund the price paid.(d) To pay punitive damages.(e) To pay any amount (not less than $5 \%$ of the value of the defective engine) to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner.(f) To pay adequate costs to the appropriate party.(iii) Reliefs that the Consumer court can grant to the customers are: (Any two)(a) To remove the defect in electrical heater.(b) To replace the defective electrical heater with a new one, free from any defect.(c) To refund the price paid.(d) To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to negligence of the opposite party.(e) To pay punitive damages.(f) To discontinue the unfair/ restrictive trade practice and not to repeat the same in future.(g) Not to offer hazardous goods like defective electrical heater for sale.(h) To withdraw hazardous goods like defective electrical heater from sale.(i) To cease manufacture of hazardous goods like defective electrical heater.(j) To pay any amount (not less than $5 \%$ of the value of the defective goods) to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner.(k) To pay adequate costs to the appropriate party.

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Question 26 Marks

Bhuvan saw an advertisement in the newspaper regarding a steam iron and ordered for the purchase of the same to shopkeeper. What will be his responsibilities as a consumer so that he should not be exploited by the shopkeeper? Write any four such responsibilities.

Answer

1.Consumer must Exercise his Right. Under Consumer Protection Act the consumer is granted various rights such as right to safety, right to choose, right to be heard, etc. but these rights will be useful only when consumer exercises these rights. The consumer must select the product according to his preferences, he must file a complaint if he is not satisfied with the quality of product, he must be aware of his rights and exercise them whenever required.2.Cautious Consumer. The consumer should not blindly believe on the words of seller. He must insist on getting full information on the quality, quantity, utility, price etc. of the goods or services.3.Filing Complaints for the Redressal of Genuine Grievances. Most of the time consumer ignores the loss he suffers on purchase of defective good or service but this attitude of not filing complaint encourages the corrupt businessmen to supply low standard or defective goods and services. The consumer must file a complaint even for a small loss. This awareness among consumers will make the sellers more conscious to supply quality product. Whenever consumer is filing a complaint it must be genuine. The consumer should not exaggerate the loss or defects of goods.4. Consumer must be Quality-Conscious. The problems of supply of substandard goods, adulterated products and duplicate products can be solved only when consumer himself stops compromising the quality of product. While purchasing the goods or services consumer must look for quality marks such as ISI mark, Agmark, ISO, Wool Mark, etc.

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Business Studies 6 Marks Question

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