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Question 11 Mark
Why is it said that 'controlling is looking back'?
Answer
It is said that controlling is looking back because it conducts a post mortem of past activities to find out deviations from the standards.
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Question 21 Mark
What should be the 'focus point' for a manager while controlling, as controlling at each and every step is not possible?
Answer
Focus point for a manager while controlling should be the Key Result Areas.
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Question 41 Mark
Give the meaning of ‘accountability’ as an element of delegation.
Answer
Accountability as an element of delegation means the answerability for the final outcome of the assigned task.
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Question 51 Mark
Give the meaning of ‘responsibility’ as an element of delegation.
Answer
Responsibility as an element of delegation means obligation of a subordinate to perform the assigned duty properly.
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Question 61 Mark
Radhika and Vani who are young fashion designers left their job with a famous fashion designer chain to set-up a company fashionable Pvt. Ltd.' They decided to run a boutique during the day and coaching classes for entrance examination of National Institute of Fashion Designing in the evening. For the coaching Centre, they hired the first floor of a nearby building. Their major expense was money spent on photocopying of notes for their students. They thought of buying a photocopier knowing fully that their scale of operations was not sufficient to make full use of the photocopier.

In the basement of the building of 'Fashionate Pvt. Ltd.' Praveen and Ramesh were carrying on a printing and stationery business in the name of ‘Neo Prints Pvt. Ltd.' Radhika approached Praveen with the proposal to buy a photocopier jointly which could be used by both of them without making separate investment, Praveen agreed to this. Identify the factor affecting fixed capital requirements of 'Fashionate Pvt. Ltd.'
Answer
Level of Collaboration: At times, certain business organisations share each other’s facilities. For example, a bank may use another’s ATM or some of them may jointly establish a particular facility.​​​​​​
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Question 71 Mark
What should be done while ‘taking corrective action’ in the process of controlling, when especially in the important areas deviation go beyond the acceptable range?
Answer
When deviation goes beyond the acceptable range especially in important areas, immediate managerial attention is required so that the deviation do not occur again.
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Question 81 Mark
Why is it said that ''controlling is a continuous activity"?
Answer
Controlling is a continuous activity because it involves a constant review of actual performance for taking corrective action, if any.
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Question 91 Mark
What is important while analysing deviations in controlling?
Answer
While analysing deviations, it is important to determine the acceptable range of deviations/Key Result areas.
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Question 101 Mark
Which function of management ensures that actual activities confirm to planned activities?
Answer
Controlling function of management.
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Question 111 Mark
Name the concept which suggests that only significant deviations which go beyond the permissible limit should be brought to the notice of management.
Answer
Management by Exception.
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Question 121 Mark
Which function of management ensures that actual activities conform to planned activities?
OR
Name the function which reviews the operations in a business unit.

OR
Planning is an empty exercise without this function of management. Mention this function.
Answer
Controlling.
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Question 131 Mark
Which function of management ensures that actual activities conform to planned activities?
Answer
It is controlling.
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Question 141 Mark
Name the concept which suggests that only significant deviations which go beyond the permissible limit should be brought to the notice of management.
Answer
Management by Exception.
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Question 161 Mark
Taking corrective/ remedial action is the last step in the process of one of the functions of management.
Name the function.
Answer
It is controlling.
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Question 171 Mark
Control should focus on key result areas (KRAs) which are important to the success of an organisation. Which concept is suggested here?
Answer
Critical Point Control.
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Question 181 Mark
It helps to minimise dishonest behaviour on the part of employees by keeping a close check on their activities. Mention the importance of controlling indicated here.
Answer
Ensuring order and discipline.
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Question 191 Mark
Name the concept, which suggests that only significant deviations which go beyond the permissible limit should be bought to the notice of management.
OR
Which principle of management control suggests that the routine problems should be left to the subordinates?

OR
Which principle of management control suggests that an attempt to control everything results in controlling nothing?

OR
The operations manager set a limit of 5% deviation in production and decided to take corrective action only if deviations occurred beyond 5%. Name the controlling principle applicable here.
Answer
Management by exception.
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Question 201 Mark
Control should focus on key result areas (KRAs) which are important to the success of an organisation. Which concept is suggested here while analysing deviations in performance of activities?
Answer
Critical Point Control.
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Question 211 Mark
Which standard(s) is/ are used in production?
  1. Quality Standards.
  2. Quantity Standards.
  3. Cost Standards.
  4. All of the above.
Answer
  1. All of the above.
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Question 231 Mark
Planning is an empty exercise without this function of management. Mention this function.
Answer
Controlling.
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Question 241 Mark
Shruti has established a small scale factory after completing a course in textile designing. She has tied up with the big home furnishing retail outlets in the city for supplying to them good quality designer home furnishing products like bed covers, cushions etc. She believes that controlling without planning is blind. So, every time she gets an order, she sets the standards in terms of the number of personnel required, the estimated requirements in man-hours per product, the requirements of direct materials for the projected production and the amount of normal overhead expenses required at the projected workload. She also keeps a close watch on the activities so as to ensure that they conform to plans. Whenever the order size is too large, she hires extra workers by placing a notice on the notice-board of the factory specifying the details of the jobs available. Identify the function of management being performed by Shruti.
Answer
The function of management being performed by Shruti is Controlling.
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Question 251 Mark
Employees know well in advance what they are expected to do and what are the standards of performance on the basis of which they will be appraised, which in turn helps them to give better performance. Which importance of controlling is highlighted here?
Answer
Improving employee's motivation.
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Question 261 Mark
Hina Sweets is a renowned name for quality sweets since 1935. Harsh, the owner of Hina Sweets, was worried as the sales had declined during the last three months. When he enquired from the Sales Manager, the Sales Manager reported that there were some complaints about the quality of sweets. Therefore, Harsh ordered for sample checking of sweets. Identify the step taken by Harsh that is related to one of the functions of management.
Answer
Analysing deviations.
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Question 271 Mark
"Managerial control implies the measurement of accomplishment against the standard and the correction of deviations to assure attainment of objectives according to plans". This definition has been given by:
  1. Koontz and O'Donnell.
  2. Peter Drucke.
  3. Henry Fayol.
  4. Chester Barnard.
Answer
  1. Koontz and O'Donnell.
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Question 281 Mark
What is meant by sample checking?
Answer
In large organisations, certain pieces are checked at random for quality instead of checking the whole lot. This is called sample checking.
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Question 291 Mark
Which system enables a manager to verify whether the standards set are accurate and objective?
Answer
A good control system enables a manager to verify whether the standards set are accurate or not.
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Question 301 Mark
Digital controls is manufacturing inverters in Chandigarh. The management wants to measure the degree of employee morale, job satisfaction and human behaviour in their firm. Why proper controlling is not possible here?
Answer
Proper controlling is difficult in this case because quantitative standards are not possible here and it is difficult to set standards in case of qualitative features.
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Question 311 Mark
Why is it said that “controlling is a continuous activity”?
Answer
Controlling is a continuous activity as it involves constant review of actual performance for taking timely corrective action.
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Question 321 Mark
Which two steps in the process of controlling are concerned with compelling events to confirm to plan?
Answer
Two steps are as follows:
  1. Comparing actual performance with standards.
  2. Taking corrective actions.
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Question 331 Mark
State any one advantage of ‘Critical-point Control’ and ‘Management by Exception’.
Answer
By taking care of important deviations both time and efforts are saved.
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Question 341 Mark
Standards can be set in both quantitative as well as qualitative terms. Show through examples.
Answer
  1. Quantitative standards: Standards set in terms of cost to be incurred, revenue to be earned, product units to be produced and sold, time to be spent in performing a task is known as quantitative standards.
  2. Qualitative standards: Sometimes standards may also be set in qualitative terms. Improving goodwill and motivation level of employees are examples of qualitative standards.
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Question 351 Mark
Name the two situations in which corrective action is not required.
Answer
Corrective action is not required in case of:
  1. Deviations within permissible limits.
  2. Positive deviations, when actual performance is better than standards set.
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Question 371 Mark
State some of the disadvantages of controlling.
Answer
Following are the disadvantages of controlling:
  1. Difficulty in setting quantitative standards.
  2. Little control on external factors.
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Question 381 Mark
Control system loses some of its effectiveness when standards cannot be defined in quantitative terms. What difficulty does this situation create?
Answer
This makes measurement of performance and their comparison with standards, a difficult task.
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Question 391 Mark
What is meant by 'deviation' in controlling?
Answer
Deviation in controlling process, may be defined as the difference between the set standard and the actual performance.
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Question 401 Mark
Controlling judges accuracy of standards. How?
Answer
Controlling review and revise the standards in the light of environmental changes to judge its accuracy.
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Question 411 Mark
Explain two causes of deviations and corrective action to be taken for them.
Answer
S. No. Causes of Deviation Corrective Action to be Taken
1. Defective Machinery Repairing or changing machinery.
2. Obsolete Machinery Establishing modern machinery.
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Question 421 Mark
In which situation, the need of taking corrective action arises?
Answer
The need of taking corrective action arises in case of negative deviations.
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Question 451 Mark
Controlling make efficient use of resources. How?
Answer
Controlling reduces wastage and spoilage of resources, thus making efficient usage of resources.
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Question 461 Mark
Give an explanation as to, why there is a little control on external factors?
Answer
As the changes in external factors are not predictable, it is not possible to exercise control on certain factors such as government policies, technological changes, etc.
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Question 471 Mark
It helps to minimize dishonest behaviour on the part of the employees by keeping a close check on their activities. Mention the importance of controlling indicated here.
Answer
Ensuring order and discipline.
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Question 481 Mark
Is controlling the end of management functions cycle? Give reason in support of your answer.
OR
Controlling should not be misunderstood as the last function of management. Why?
Answer
No, because controlling brings back the management cycle to planning function.
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Question 491 Mark
List first two steps of controlling.
Answer
The first two steps of controlling are:
  1. Setting performance standards.
  2. Measurement of actual performance.
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Question 501 Mark
How does controlling help in accomplishing organisational goals?
Answer
Controlling helps in identifying deviations and taking corrective action to put organisation on the right track so that goals are achieved.
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1 Marks Question - Business Studies STD 12 Commerce Questions - Vidyadip