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Question 16 Marks
'Advertising' and 'Personal Selling' both are communication tools used by the marketers to promote their products. Yet they differ in their approach. Differentiate between the two by giving any six differences.
Answer
'Advertising' and 'Personal Selling' both are communication tools used by the marketers to promote their products. Yet they differ in their approach. Differentiate between the two by giving any six differences.

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Question 26 Marks
You have an advertising agency. A manufacturer of consumer product like Soap, Tooth Paste has come to you to help him in promotion of his products. Convince him how advertising can assist in giving boost to his sales?
Answer
(i) Reach. Advertising can reach a large market. As through various media of advertising there is benefit of mass reach for example, any message given on All India Radio or TV can reach in different corners of the country wherever TV and Radio network is available.(ii) Choice. There is wide variety of media available for advertising for video, audio, visual audio, print media etc. Under each category large variety is available for example, in print media we can select from magazines, newspaper, banner etc. This variety or choice helps the marketer to select the media, keeping in mind the target customer.(iii) Legitimacy. In advertisement the messages regarding the product or service are given publicly to customers so there is always a proof for it and customers believe that publicly the company will not give false information of the product. The customer feels comfortable to buy a product which is widely advertised.(iv) Expressiveness. Advertising provides enough opportunities to marketers to dramatise the message with the help of drawings, colours, pictures, music, dance etc. They can easily express the use of product through various techniques, and can add multimedia effect also.(v) Economy. It is always felt that advertising increases the cost of product or service but advertising is considered economical as compared to other promotional techniques because it reaches masses and if we calculate cost per customer it is very low or nominal.(vi) Enhancing customer satisfaction and confidence. Customer feel more assured about quality and feel more comfortable if sponsors claim these benefits in advertising.
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Question 36 Marks
Recently, prices of perfumes, which are one of the major ingredients of agarbattis, have gone up substantially. Since there is keen Competition in the agarbatti market, no manufacturer increased the price of agarbattis. In turn, most of the manufacturer opted to reduce the quantity of perfumes in agarbattis to cut their cost of production. This has resulted in decreased quality of agarbattis though their prices have not changed. In order to overcome this problem, Garden Ltd. introduced a new set of agarbattis under the brand name Khushboo. Khushboo agarbattis captured the agarbattis market very quickly.(i) Identify the product-related issue involved in the above case and explain its three functions.(ii) Mention three features of that concept.
Answer
(i) 1. Brand. A brand is the identification of a product it can be in the form of name, symbol or design etc. For example, Surf, Dettol, Nike, etc. even various symbols such as $\sigma ^{ r }$ etc. are also the brands.2. Brand name. The part of brand which can be spoken is called brand name. In other words we can say it is the verbal part of a brand. For example, Dettol, Surf.3. Brand mark. The part of brand which can not be spoken but can be recognized is known as brand mark. For example, Maharaja sign of Air India, Pepsi sign of Red and Blue Ball, Nike sign of arrow, Mercedez sign of Star, etc.(ii) (1) Brand name should be short and simple. For example, Lux, Dettol, Surf, etc. As long and complicated names are difficult to recognise and remember.(2) Brand names should be easy to pronounce as if it is difficult to pronounce the customer will hesitate to demand for it e.g., product names like Heinz etc. are difficult to pronounce.(3) Brand name should be suggestive i.e., it must suggest the utility of the product for example, Hajmola suggests digestive property, Ujala suggests brightness, Hair and Care suggests care of hair, etc.
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6 Marks Question - Business Studies STD 12 Commerce Questions - Vidyadip