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37 questions · timed · auto-graded

Question 22 Marks
Explain intrapersonal communication.
Answer
Intrapersonal communication: Involves communicating with yourself. It encompasses such:
  1. Activities as thought processes.
  2. Personal decision making.
  3. Focusing on self.
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Question 32 Marks
State two advantages of using observation as a technique.
Answer
Advantages of observation technique:
  1. It allows behaviour to be seen and studied in its natural setting.
  2. People from outside or those already working in a setting can be trained to use it.
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Question 52 Marks
Explain the term empathy.
Answer
Empathy is present when one is able to understand the plight of another person and feel like the other person. It means understanding things from the other person's shoes/perspective.
Alternate Answer
Empathy is the ability of a person/counsellor to understand the feeling of another person from her/his perspective. It is like stepping into someone's shoes and trying to understand the pain and troubled feelings of the other person.
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Question 62 Marks
Listening is a biological activity that involves reception and attention. (True/False)
Answer
False/True - as there is ambiguity in the statement both options i.e.
T and F are correct.
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Question 72 Marks
State two skills of an effective psychologist.
Answer
Skills of effective counsellor:
  1. General skills.
  2. Observational skills.
  3. Specific skills.
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Question 112 Marks
What is interpersonal communication?
Answer
Interpersonal communication–
  • Communication that takes place between two or more persons.
  • Face to face or mediated conversations, interviews, small group discussions.
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Question 132 Marks
What is public communication?
Answer
Public Communication - Characterised by a speaker sending a message to an audience.
It may be:
  1. Direct - Face to face.
  2. Indirect - Message relayed over radio or television.
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Question 142 Marks
Body language is composed of all those messages that people exchange besides words. (True/False)
Answer
True.
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Question 152 Marks
Explain participant observation.
Answer
  • Variation of the method of naturalistic observation.
  • Observer becomes an active member (insider) of the setting.
  • Widely used by anthropologists.
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Question 162 Marks
Intrapersonal communication refers to communication between two or more persons. (True/False)
Answer
False.
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Question 172 Marks
Explain ‘empathy’.
Answer
Empathy is a reaction to another’s feelings with an emotional response that is similar to the other’s feelings.
Alternate Answer
It is the capacity to feel the distress of the person who is to be helped.

Alternate Answer
Empathy is like stepping into someone else’s shoes and trying to understand the pain and troubled feelings of the other person.
Pro-Social behaviour is more likely to be shown by the individuals who have a high level of empathy. Empathy is one of the most critical competencies that a counsellor needs to have.
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Question 182 Marks
State any two characteristics of an effective helper.
Answer
Characteristics of an effective helper:
  1. Authenticity.
  2. Positive regard for others.
  3. Ability to empathise.
  4. Paraphrasing.
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Question 202 Marks
The ability of a counsellor to reflect on what the client says and feels using different words is known as:
  1. Decoding.
  2. Communication.
  3. Listening.
  4. Paraphrasing.
Answer
  1. Paraphrasing.
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Question 222 Marks
What do you understand by the term skill?
Answer
Skill: It is defined as proficiency, facility or dexterity that is acquired or developed through training and experience.
It is the possession of the qualities required to do something or get something done.
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Question 232 Marks
What is paraphrasing?
Answer
The act of summarising the contents of the message of the speaker communicated, to the listener, by the listener in his/her own words (Restatement) is known as paraphrasing. It is a way to know whether listener has understood the message.
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Question 262 Marks
What is communication?
Answer
Communication - Is conscious or unconscious, intentional or unintentional process in which feelings and ideas are expressed as verbal and/or non-verbal messages that are sent, received and comprehended.
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Question 282 Marks
________ involves making summary of the ideas just received and is restatement of what is understood.
Answer
Paraphrasing.
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Question 292 Marks
Explain authenticity as a quality of an effective counsellor.
Answer
Authenticity
  • It is an important characteristic of a counsellor. It means that your behavioural expression is consistent with what you value and the way you feel and relate to your inner self-image.
Alternate Answer
  • No difference between I - how the counsellor perceives himself and me is the collective judgement of the people you respect. It is one of the important characteristics of a counsellor.
Alternate Answer
  • It is an important characteristic of a counselor. If a counsellor keeps his behaviour, thinking, expressions etc consistent and correlates with what he/she values. Feels and with his/her inner self image then he/she has authenticity. Moreover. authenticity on the part of a counsellor exists if there is no difference between his/her own conception about himself/herself and the judgement of others about him/her.
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Question 312 Marks
Explain the term ‘Paraphrasing’ in human communication.
Answer
Paraphrasing:-
It is one of the features of communication.
Summary of ideas which one has listened to but no repetition of exact words, as communicated.
Effect:-
It allows you to understand how much one has understood of what was communicated.
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Question 322 Marks
Participant observation involves becoming an active member of the setting where observation takes place. True/False
Answer
True.
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Question 332 Marks
Intrapersonal communication refers to the communication that takes place between two or more persons. True/False
Answer
False.
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Question 342 Marks
What is a psychological test?
Answer
Definition.
Psychological test is an objective & standardized measure of an individual’s mental or behavioral characteristics. ‘If the words standardized and objective are mentioned,
Purpose of clinical diagnosis, guidance, personnel selection, placement & training.
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Question 352 Marks
While using psychological tests, an attitude of _________, ________ and ________ must be kept in mind.
Answer
While using psychological tests, an attitude of Objectivity, Scientific orientation and standardized interpretation must be kept in mind.
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Question 362 Marks
Differentiate between interpersonal and intrapersonal communication with the help of examples.
Answer
Intrapersonal communication involves communicating with yourself.
Example: Thought processes, personal decision making, focusing on self, talking aloud to oneself.
Interpersonal communication refers to the communication that takes place between two or more persons who establish a communicative relationship.
Example: Face to face or mediated conversations, interview and small group discussions.
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Question 372 Marks
What are the generic skills needed by all psychologists?
Answer
General/ Generic Skills:
  • These are essential for all professional psychologists.
  • These skills include personal as well as intellectual skills.
Generic (intellectual and personal skills) are as follows:
Interpersonal Skills: Ability to listen and be empathic. It may be verbal or non-verbal.
  1. Cognitive:
  • Ability to solve problems.
  • Having curiosity and flexibility.
  1. Affective Skills:
  • Openness to ideas.
  • Agreeableness.
  • Honesty.
  1. Expressive Skills: Ability to communicate in verbal and non-verbal form.
  2. Reflective Skills:
  • Intrapersonal intelligence.
  • Ability to examine own motives, attitude and behaviour.
  1. Personal skills:
  • Personal hygiene.
  • Time management.
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