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Question 12 Marks
Explain any two characteristics of good salesman.
Answer
Characteristics of goods salesman are:
  • Salesman should be smart/skillfully talkative and healthy.
  • He should be intelligent with art of convincing others.
  • Salesman should be enthusiastic, disciplined and ambitions.
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Question 22 Marks
Explain any two characteristics of branding.
Answer
Characteristics of branding are:
  • Customer feels the continuity of the quality of the product.
  • Branding id a unique identification of the product.
  • Manufacturer can sell branded product at higher price.
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Question 32 Marks
What is Marketing Mix? What it includes?
Answer
Manufacturers adopt certain techniques to introduce their products and gain success in the market is called marketing mix. It includes $4-p$ such as product, price, and place $($distribution$)$ ans promotion.
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Question 42 Marks
What is the need of “Storage of Goods”?
Answer
Production is made considering future demand of the product. To maintain balance between demand and supply of the product storage is necessary.
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Question 52 Marks
List out the advantages of labeling.
Answer
Advantages of labeling are as under :
  • Details regarding the product such as its weight, measure, price, manufacturing and expiry date, ingredients there in.
  • Method of using the product.
  • Phone number for complaint.
  • Instruction to open the product.
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Question 62 Marks
State two activities included in the public relations.
Answer
$(a)$ For giving news in the newspaper about the company, $(b)$ Publishing the speech of director of the company
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Question 72 Marks
What do you mean by public relations?
Answer
Public relations is a group of activities designed or presented in such a way that it creates and maintains effective impression of the company on different parties involved with the product or service of the company.
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Question 82 Marks
State two roles of publicity in promotion mix.
Answer
$(a)$ The company need not pay anything for publicity of its product and hence it is the cheapest promotion tool, $(b)$ Publicity creates awareness among potential customers about the product or the company. This way it directly boosts the selling efforts of sellers and distributors.
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Question 92 Marks
What is interest-free loan? When is it generally given?
Answer
Interest-free loan is a loan where in the consumer who buys a product on loan does not need to pay interest. It is given generally to buy home appliances like AC, refrigerator, $2-$wheelers, etc.
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Question 102 Marks
What is lucky draw?
Answer
In this technique the customer is given a coupon as a code and on a particular day results are declared. The person whose coupon number gets selected in the lucky draw gets a gift.
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Question 112 Marks
What is a gift with respect to sales promotion?
Answer
A small gift given along with the main product so as to promote the main product is called a gift. For example, giving $1$ soap free on purchasing $3$ soap bars.
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Question 122 Marks
What are the chief objectives of giving advertisement coupons?
Answer
$(a)$ To check how well is the sale response by offering such coupons,
$(b)$ To provide discount to the one who produces the coupons to the seller.
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Question 132 Marks
What is an advertisement coupon?
Answer
A coupon printed in newspaper or circulated through pamphlet or some other modes where in the consumer is given discount on producing the coupons to the seller is called an advertisement coupon.
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Question 142 Marks
What is discount?
Answer
When actual price charged for a product is less than its original price it is known as discount.
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Question 152 Marks
Define sale as a means of sales promotion.
Answer
When the product is genuinely offered at lower price than its actual price for a limited period of time, it is known as sale.
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Question 162 Marks
State two disadvantages of advertisement.
Answer
$(a)$ In most cases, advertisements are exaggerated which leads to cheating with the consumer,
$(b)$ Many times advertisements that are irritating and obscene are shown.
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Question 172 Marks
How can you say that advertisement gives rise to employment?
Answer
Due to advertisement, demand for a product or service increases. This leads to rise in employment in several sectors such as production, logistics, service and repair, etc.
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Question 182 Marks
State two advantages of large scale production.
Answer
$(a)$ Reduces production cost and $(b)$ Increases profitability.
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Question 192 Marks
How does advertisement lead to large scale production?
Answer
Advertisement can be targeted to a very large number of consumers at one go. This increases the demand many-folds. To fulfill this demand the company needs to undergo large scale production.
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Question 202 Marks
State two roles that an advertisement play.
Answer
$(a)$ It creates demand and $(b)$ Enables large scale production
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Question 212 Marks
Which are few methods of publicity?
Answer
Addressing public or giving a presentation or an interview in newspaper or on radio or on $T.V$ channel, giving donation, getting the office or showroom inaugurated by a film star or a cricketer, to attract people, etc.
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Question 232 Marks
State the advantage of personal selling over advertisement.
Answer
Personal selling not only creates awareness about the product but also creates a preference for the product and faith in the seller and the company. As a result, chances of sale increases.
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Question 242 Marks
What is an advertisement?
Answer
An advertisement is a paid form of non-personal information of goods and services in which advertiser’s identity is easily traced.
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Question 252 Marks
Define three-level distribution system
Answer
The distribution system that consists of three mediators between the producer and the consumer namely, agent, wholesaler and retailer is known as three level distribution system.
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Question 262 Marks
Why the burden and risk of sale is less in double level distribution system?
Answer
In this distribution channel, the burden and risk of sales reduces for the producers because the wholesaler purchases the product in large quantities.
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Question 272 Marks
State the chain of distribution and selling in double level distribution system.
Answer
In this system, the wholesaler buys the products from the producer in large quantities and sells it to various retailers in small quantities who in turn sell to the consumers.
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Question 282 Marks
What is double level distribution system?
Answer
The distribution system where there are two level mediators between the producer and the retailer, the first one is wholesalerand second, the retailer is called double level distribution system.
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Question 292 Marks
What is single level distribution system?
Answer
The distribution system where there is only mediator between the producer and consumer is called single level distribution system.
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Question 302 Marks
What is indirect selling?
Answer
When the producer sells his products by distributing it to one or more mediators the sale pattern is called indirect selling or sale by mediator.
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Question 312 Marks
State the limitations of zero-level distribution system.
Answer
$(a)$ The producer cannot reach a large mass of consumer, $(b)$ This method is possible only for limited products such as bakery, sweet shop, furniture manufacturer, etc.
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Question 322 Marks
Define zero-level distribution system.
Answer
The selling strategy in which the producer himself supplies product to the buyer without any mediator is called zero-level distribution system. The producer sells the products directly from his factory or his own shop or show-room.
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Question 332 Marks
When do producers keep very low price?
Answer
When they want to attract maximum consumers and hence create a dominant market position.
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Question 342 Marks
How does government intervene in case of monopolistic products?
Answer
The government imposes several control on such products in order to protect the interest of consumers.
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Question 352 Marks
Enlist few factors that affect demand of the product.
Answer
Taste and preference of the consumer, number of consumers, purchasing power of consumer, number of competitors in the market, price of competitor’s product, etc.
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Question 362 Marks
State two factors affecting price determination.
Answer
$(a)$ Production cost and $(b)$ Demand for the product
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Question 372 Marks
What is trademark?
Answer
When the producer gets the brand name and logo registered with government so that no other company can copy it or use it than such a legal certification is called trademark.
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Question 382 Marks
Define branding.
Answer
When the product of one producer is to be easily identified from that of products of other producers and no one else can copy it by using name, logo, number, design on the label, etc. it is known as branding.
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Question 392 Marks
What is the main function of promotion?
Answer
To provide information regarding new product to the existing and the potential consumers, attract them and create demand for the product.
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Question 402 Marks
What does the place component of the promotion mix refer to?
Answer
Place or placement refers to the decision as to where to place the product so that the product can be accessed by potential buyers.
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Question 412 Marks
What does price means with respect to a product?
Answer
Price refers to the value paid by the consumer for the physical, economic, social and psychological satisfaction received from the product.
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Question 422 Marks
What does the concept product says under marketing mix?
Answer
This concept says that the producer needs to have a clear cut and exact idea about his product and what makes it unique before he can successfully market it.
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Question 432 Marks
Define product.
Answer
A product can be a tangible good or intangible service that fulfills the need or want of consumers.
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Question 442 Marks
What do you mean by 4Ps?
Answer
Under marketing mix, the firm has to take several marketing decisions that fall under four categories namely, Product Price Place and Promotion. Together these four constituents of the marketing mix are also known as 4Ps.
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Question 452 Marks
Define marketing mix.
Answer
The set of marketing tools that the firm uses to attain its marketing objectives is ..
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Question 462 Marks
What is fat tax?
Answer
A tax proposed on foods or drinks judged to be unhealthy and whose consumption is believed to be linked to rising obesity levels is called fat tax.
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Question 472 Marks
Give an example of social concept that can be used in marketing.
Answer
The initiative of a company of giving paper bags to customers in place of plastic bag.
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Question 482 Marks
Why ethically social concept is higher than the marketing concept?
Answer
Marketing concept gives priority only to the preferences of the consumers and ignores loss that might occur to the society. Social concepts says that the marketing management should be such that the society or the environment is least affected. Hence,…………..
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Question 492 Marks
Give an idea about the marketing concept.
Answer
Marketing concept believes in the philosophy that “Consumer is the king of the market.” “The aim of this concept is to provide effective and efficient product as compared to competitors.”
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Question 502 Marks
What is selling concept?
Answer
The selling concept holds the idea that “consumers will not buy enough of the firm’s products unless it undertakes a large-scale selling and promotion effort”
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2 Marks Each - OCM STD 12 Commerce Questions - Vidyadip