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Question 12 Marks
What can be known through $IQ$ and Aptitude Test?
Answer
  1. $IQ$ test: $IQ$ test assess the common sense, memory, smartness, power of decision making and thinking capacity, etc.
  2. Aptitude test: Aptitude test assesses whether the candidate is interested in the work for which he is hired.
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Question 22 Marks
Staffing is not merely an employee welfare activity, Why ?
Answer
Although one of the key objectives of staffing is to recruit and select personnel, train and develop them and look after their welfare, there are several other important aspects that staffing looks after. Staffing acquires the right employees and makes the best use of them to achieve the business goals. Appropriate staff brings dynamism in all the makes all the activities of an organization. Other managerial functions like planning, organizing, directing, co-ordinating and controlling are closely related with staffing. Moreover, staffing is an expensive process and the expense is in recurring form. Thus, staffing is not merely an employee welfare activity.
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Question 32 Marks
Explain the term ‘Waiting List’.
Answer
A waiting list is the list of candidates who had applied in the past but could not be absorbed. Such a list is useful for recruitment at a later date. This helps to avoid the advertisement and recruitment process all over again. As and when required candidates can be recruited from this list.
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Question 42 Marks
Name the stages of the Process of Selection.
Answer
Stages of selection process.
  • Preliminary meeting and welcoming.
  • Receiving and screening of applications.
  • To take necessary tests.
  • Personal interview.
  • Checking past references.
  • Preliminary selection.
  • Physical examination
  • Appointment letter
  • Induction into the organization and allotment of work.
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Question 52 Marks
Give the meaning of Training.
Answer
It is a process of imparting theoretical and practical knowledge to employees with the object of acquiring proficiency in work.
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Question 62 Marks
What is Recruitment?
Answer
Recruitment is the process of acquiring at the right time, in the right number, in the right place, persons with the right qualification.
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Question 72 Marks
What is Development?
Answer
It is process of imparting the theoretical and practical knowledge to top level management and departmental heads.
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Question 82 Marks
State the internal and external sources of Recruitment.
Answer
Internal sources External sources
$(1)$ Promotion $(1)$ Through Advertisement.
$(2)$ Transfer $(2)$ Through employment exchange.
$(3)$ Friends & relatives of employees $(3)$ Through educational institution.
$(4)$ Recalling retrenched employees $(4)$ Through Trade Unions.$(5)$ Promotion with transfer $(5)$ Through contractors & jobbers.
$(6)$ Waiting list $(6)$ Recruitment at the gate.
$(7)$ Modern methods.
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Question 92 Marks
What can be known through Trade Test and Psychological Tests?
Answer
Trade tests are meant to decide whether the candidates has the necessary skill to perform the expected job or not. Psychological test are meant to know about the nature, self-confidence, attitude and habits of the candidate.
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Question 102 Marks
State the difference between recruitment and selection.
Answer
Basis for comparisonRecruitmentSelection
MeaningRecruitment is an activity of searching candidates and encouraging them apply for it.Selection refers to the process of selecting the best candidates and offering them job.
ApproachIt has a positive approach i.e. it encourages more and more people to applyIt has a negative approach where it rejects the unsuitable candidates
Key FactorAdvertising the jobAppointment of the candidate
SequenceRecruitment is the first stepSelection is the second step
ProcessVacancies are notified by the firm through various sources and application form is made available to the candidate.The firm makes applicant pass through various levels like submitting form, written test, interview, medical test and so on.
Contractual RelationAs recruitment only implies the communication of vacancies, no contractual relation is established.Selection involves the creation of contractual relation between the employer and employee.
MethodEconomicalExpensive

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Question 112 Marks
What is development?
Answer
The term development refers to a program which helps to achieve the predefined objectives of the organization by improving the capabilities of heads $($officers$).$
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Question 122 Marks
Who imparts development program in the organization?
Answer
Development program is imparted by educational institutions and experts of various fields.
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Question 132 Marks
Who imparts training in an organization?
Answer
Training is imparted by experienced employees, experts or supervisors.
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Question 142 Marks
What is development?
Answer
Development refers to a program which helps to achieve the pre-decided objectives of the organization by improving the capabilities of heads.
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Question 152 Marks
What is safety training?
Answer
The training under which the workers are trained about safe operation of machines, importance of safety equipment such as helmet, gloves, preventing accidents, steps to be taken during accidents, etc. is called safety training.
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Question 162 Marks
How does training reduce expenses?
Answer
Training increases efficiency of the workers. This increases productivity as well as production and decreases wastage of raw material and time. This reduces…
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Question 172 Marks
List down the two importance of development.
Answer
Increase in technical knowledge and Optimum use of resources.
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Question 182 Marks
How does training help in reducing ‘ labour turnover in an organization?
Answer
Training increases knowledge, skill and efficiency of workers which in turn, increase their chances of promotion and income. Since, it makes them more efficient, employees do not think of changing jobs. : Hence, ….
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Question 192 Marks
List down four importance of training.
Answer
Modern information, Safety, Increase in job satisfaction and Increase in profit
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Question 202 Marks
What is training?
Answer
Training is the process of imparting theoretical and practical knowledge with the objective of acquiring proficiency in work.
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Question 212 Marks
What is included in the appointment letter given to the selected candidate?
Answer
The appointment letter consists of nature of work, work place, designation, rights and responsibilities, remuneration and other financial and non-financial details.
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Question 222 Marks
Who all form the part of interview committee to take personal interview of the candidate?
Answer
The interview committee consists of representatives of the management, the departmental head, the personal manager, experts of various fields.
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Question 232 Marks
Why does a candidate need to go under physical examination before getting selected in the organization?
Answer
To know whether the candidate is suffering from any serious illness or any other physical problem. Serious or major illness can decrease efficiency of the candidate and hence will affect the productivity of the organization.
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Question 242 Marks
What is checking references?
Answer
To Know the present and past work-related situation of the candidate, the business enterprise checks and enquires from candidate’s present and oast employers. This is called checking references.
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Question 252 Marks
What does psychological test assess?
Answer
This test is meant to know about the nature, self-confidence, attitude and habits of the candidate.
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Question 262 Marks
What does trade test assess?
Answer
Trade test decides if the candidate has the necessary skills to perform the expected job or not.
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Question 272 Marks
What does aptitude test assess?
Answer
Aptitude test assesses whether the candidate is interested in the work for which he is hired.
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Question 282 Marks
What does $IQ$ test assess?
Answer
$IQ$ test assess the common sense, memory, smartness, power of decision making and thinking capacity, etc.
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Question 292 Marks
What is the candidate asked to do /after primary meeting if found to be reliable person?
Answer
The candidate is asked to fill in the application form after primary meeting if found to be reliable person.
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Question 302 Marks
What is the main objective of ‘welcoming and primary meeting’step for selection?
Answer
The main objective of this step of selection process is to prevent the improper/ unsuitable candidate from applying in the initial stage.
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Question 312 Marks
What do you mean by ‘selection’ as a part of staffing?
Answer
Selection is a part of recruitment process which means to select the proper candidates from the application received.
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Question 322 Marks
What is modern method of recruitment mainly suitable for?
Answer
It is mainly suitable and meant for skilled employees.
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Question 332 Marks
What do you mean by ‘recruitment at the gate’?
Answer
Recruitment at the gate means workers are recruited by business enterprises by placing a notice at the factory gate. This is mostly done for daily wage workers.
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Question 342 Marks
State the role of contractors in recruitment.
Answer
There are certain employment contractors who mainly supply unskilled labourers to the organizations. The business enterprise makes a contract with such contractors where in the contractor takes the responsibility to supply the workers to the enterprise.
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Question 352 Marks
What is a trade union?
Answer
A union formed within the organization for the welfare of workers and solving their problems is called trade union. It is mainly meant for lower level workers in industries such as construction, mining, textile, etc.
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Question 362 Marks
What are campus interviews?
Answer
In modern times many enterprises visit colleges and universities and ask them to arrange a program for placement of students in their organizations. This is called campus interview. Campus interviews are held by colleges and universities themselves too wherein they invite various organizations.
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Question 372 Marks
What is waiting list?
Answer
Waiting list is the list of candidates who had applied in the past but were not appointed in the organization. Such a list is useful for future recruitment.
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Question 382 Marks
Give two examples of industries where recruitment is done through trade unions?
Answer
Textile industries and mining industries.
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Question 392 Marks
What is retrenchment?
Answer
Retrenchment of employees is the process of removing them from the organization in case if they are surplus or to cut down organizational costs.
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Question 402 Marks
When does a person get promotion in a job?
Answer
Promotion is given to a person in an organization whenever any post is vacant or any new position is created based on his work, ability, honesty, skill, loyalty and qualifications.
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Question 412 Marks
List down external sources of recruitment
Answer
Through advertisement, Through employment exchange, Through educational institutes, Through trade unions, Through contractors and jobbers, Recruitment at the gate, and Modern methods.
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Question 422 Marks
List down internal sources of recruitment.
Answer
Promotion, Transfer, Friends and relatives of employees, Recalling retrenched employees, Promotion with transfer, and Waiting list
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Question 432 Marks
Define recruitment.
Answer
The process of acquiring at the right time, in the right number, in the right place, persons with the right qualifications is called recruitment.
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Question 442 Marks
What is the base of recruitment?
Answer
Recruitment of staff is done on the basis of suitable qualifications, skills, knowledge and sincerity.
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Question 452 Marks
Define labour turnover.
Answer
The number of workers who left the job during , a period relative to the average labour force during the period is called ……
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Question 462 Marks
State two points that are included in compensation and development of staff.
Answer
To provide work related training to the staff whenever necessary and To give proper compensation and benefits to staff.
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Question 472 Marks
List down objectives of man power planning.
Answer
To plan for required staff in the organization and increase the staff through new appointments, According to the time and situation necessary and selective reduction in staff, Appropriate placement of staff and To keep’the staff constantly active and enhance their knowledge.
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Question 482 Marks
State the parts of human resource management.
Answer
Concerned with manpower planning and Concerned with compensation and development of staff.
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Question 492 Marks
What is human resource management?
Answer
Human resource management is a process of planning for recruiting necessary staff and developing it for the achievement of enterprise objectives.
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Question 502 Marks
In modern days, who does the task of staffing in organizations?
Answer
In modern days, the staffing department is known as the Human Resource Department (HRD).
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2 Marks Each - OCM STD 12 Commerce Questions - Vidyadip