Commercial Studies [2 Mark Question Answer]

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Meaning: Consumer exploitation means consumers' rights are violated and they are not given value for their money.
Types:
(i) Adulteration and poor quality
(ii) Underweighing/under measuring.
(iii) Overcharging
(iv) Misleading advertisements
(v) Unsafe products/services
(vi) Not replacing defective or damaged products

Sale on approval or return means the buyer can approve and purchase the goods or return them back to the seller. Such sale is at the option of the consignee (receiver of goods). The sender of goods (consignor) can claim payment only after the consignee approves and buys the goods.

The main responsibilities of a consumer are as follows:
(i) Ask for full information before buying a product/service.
(ii) Insist on cash memo for every purchase.
(iii) Look for quality certification marks like ISI, AGMARK, Woolmark, FPO, etc.
(iv) Do not get carried away by advertisements.
(v) File complaint against corrupt businessman. 

Protection of consumers is necessary because consumers are weak and powerless against strong and powerful sellers. Consumers provide revenue to businessman and sellers have the responsibility to safeguard the interest of consumers. Protection of consumers is essential under the Consumer Protection Act 1986. Thus, protection of consumers is necessary both on moral and legal grounds.

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